Central City Suite Apartment

Nothing

This apartment/ host is a fraud. The property host canceled the reservation, but I have not received any confirmation of this. The check in to the apartment was opened from 16.00. Around 16.00 the host calls me and says that the apartment has an issue: the door doesn’t close. He offered we go to another property (listed on airbnb). We noticed the airbnb property was actually cheaper and asked for a partial refund of the difference. He said he will cancel the reservation and we will receive a full refund. I have not received any email confirmation of this. I called the host asking to have some official written confirmation of the cancellation from his side. He said he emailed booking and refused to send me any other confirmation. Instead, he deleted some of his whatsapp messages. He then stopped responding to whatsapp messages and messages on Booking. The next day i called Booking and turns our the host didn’t cancel the reservation and i was charged the whole amount. Not to say that we had to look for accommodation last minute- quite stressful experience for a woman in the third trimester of pregnancy.

We had a brilliant week long stay and the apartment was a perfect home away from home for us. The location is great - only a couple of minutes walk from the lake, a range of restaurants, a large Migros supermarket, and the historic centre of Lugano. The neighbourhood is accessible but also quiet, so perfect at night time. The apartment is well-equipped (the washing machine is shared and located in the basement of the complex, and it was always free when we wanted to use it). The bed was very comfortable and the apartment is light and bright throughout the day. We stayed in August and appreciated the air-conditioning. We would definitely recommend staying here when in Lugano.

N/A

It was perfect.