The Franklin Hotel Martha's Vineyard

The room was not clean, there were stains on the bathroom floor and we found someone else clothes were left in the dresser. Also, the room had a bunk bed (weird, i know), but there were no sheets or comforter. I had to ask for a comforter to be brought over, and while the bottom bed was made, the top bed was not during our stay.

Overall, the hotel was good. Exterior/Interior decor very nice. Now for criticisms, the kitchen area was not stocked with coffee for two days and the staff expected to clean the mugs left every one in the sink and never brought out the paper coffee cups or coffee until her security guard pals came to drink their free coffee. Also, maybe they could spend less time looking at instagram and doing their jobs. Wanted to sit outside in the morning but some idiot took the seat cushions and never placed them back on chairs until I asked them to. Also the only door that is locked is the front requiring a card key. The back door and other access points are all left unlocked which is TERRIBLE. Someone off the street could walk right in. Location is sort of off the beaten path in Edgartown. Would have preferred staying closer to the main part of town.

Logistical nightmare at high price. No staff on grounds. No instructions on where to find our two rooms in the three buildings. Digital link to open doors that did not work. No answer at hotel number given in personalized email to call for help. Thankfully anther hotel guest came to the rescue and gave us number of another close hotel to ask for help. Nice staff from other hotel showed us our two rooms and gave us keys (one key for two people to one room and another key for second room). Then no light bulbs in reading lamp by couch. Only one toilet paper roll and two shower towels for 4 days. No housekeeping service except when requested. We requested hotel service day 1 for all days but only had one service day 3. All this for over $600/day for each room. We guess the private equity firm owning the hotel believes they can price gouge with misleading information while cutting costs/services and be somehow very profitable with no consequences.

location. Ready walk to restaurants, grocery, bus, downtown

You are on your own at this hotel. Checking in is only for the tech savvy as you need an app. Very little support and you kind of have to get lucky on timing. Checking out a bit perilous too. Newer hotel and modern, but think west elm on quality. On the outskirts of Edgartown but fine if you can walk about a mile.

Not much. The room was tiny. Really tiny. There was a bunk over the bed and the wall space was almost non existent. The bath was so small. Some people had no baths! You need master’s degree to work the key system. This is NOT worth the price at all.

A lot. No staff. Hardly worth $900. This was a bed in a closet.

Rooms very small, esp bathroom