Al-Haramain Family Apartments

ممتاز جدا ومتعاونين

المكان نضيف و الغرف واسعه و مريحه و التكييفات جيده جدا و بها ميكروويف و بوتجاز و كاتل و القائمين علي المكان محترمين جدا و قريبه من المطار و تقع خلف لولو ماركت كنا ننزل نشتري كل ما نحتاجه و المكان هاديء و جميل تماما مثل الريفيو عنه علي اليوتيوب

The location, size of the apartment and new furniture

We booked a stay at Tujardin Hotel, Jeddah, expecting a comfortable and welcoming experience. However, upon arrival, we were shocked to find the main entrance locked, and we were taken inside through a back door. The reception area was completely unattended, and we found a person in a small room who spoke no English at all. We were left waiting until someone who could translate was contacted. After a long wait, we were informed that the room we had booked was not available and that we would be moved to another branch. The second building appeared newly constructed, but unfortunately, the same language barrier existed at this branch as well. Additionally, we were unexpectedly asked to pay a security deposit, which we had never encountered before at any hotel. The most alarming part of our stay was that we found official notices from the Ministry of Tourism posted on the building stating that the facility was to be evacuated and closed for operating in violation of tourism regulations. (I’ve attached images of these notices.) This entire experience was deeply disappointing, stressful, and unacceptable. I strongly advise future travelers to avoid this property until it is fully cleared and officially licensed to operate. Basic communication, transparency, and legal compliance should be the minimum standards for any hotel.

Professional staff, clean and calm Hotel