Occidental Tanger

I wasn’t bad. They don’t know how to treat customers.

We are paying total accounts including taxes why the staff of reception take 40 D for taxes

The biggest problem with this hotel is the staff. I repeatedly asked concierge questions and received very poor answers if at all. On one occasion I asked if the hotel restaurant had live music in the evening I was assured it did both by reception and restaurant reception. When I arrived for dinner did not help that there was in fact no live music. To add insult to injury I asked for my steak rare and was presented with a piece of charcoal that I sent back. Check in staff were arrogant and when I tried to have a shower I discovered there was no shower gel. It took 3 different attempts to have this replenished and over 4 hours. There is so many failures I don’t have time to even say them. Only positive I can think of where the parking staff. Hotel has potential but manager has lots of work to do!

Recommend

Clean breakfast is good amd fresh

They not refill the room coffee tea and water although they left only a one day complimentary ,,, we asked the receptionist she advised that must buy from room service, it’s quite little things but would be disappointing for us ,,, we appreciate the staff they are the such kind and generous Moroccan people we have ever love ❤️ Akram

Muy buena relación precio calidad , un poco alejado del casco Urbano pero excelente servicio