Hotel Dunas

Terrible service would not pay us back OUR money that we paid for a hotel room that we did not stay at we came to Ciudad Juárez for a few weeks and unsure of what day my visa would arrive so we paid one more extra day and instead of paying us back our money or giving us any breakfast for the breakfast either for our flight back for the service that we paid for, even bugs on toilet paper their only excuse is that they don’t give your money back when you pay online terrible attitude terrible service overall I’m very upset stress on top of stress

Nice property

Staff treated us like family, clean rooms and attentive to our needs, will recommend to everyone

First day bathroom was a little dirty.

This place is in a close distance to the American consulate, really convenient.

I did not like that do not have a refrigerator to have our drinks cold.

Loved the access it had to everything, bathroom is the only thing that needs a little update

Very attentive and helpful

Great stay for what we needed

Staff changed my hotel at the last minute. The day I was going to check-in they sent me a message saying that they were changing the hotel to another one, they didn’t say why. We ended up staying at another hotel farther from the U.S. consulate and that was the main reason why I had chosen Dunas because it was close to the Consulate and Hospital and CAS. We had to walk 40 mins to get to those places and the days were hot! It’s not fair they did that to us at the last minute! The only good thing was that there was a park near the other hotel and it helped the days go a little faster!