Amari SPICE Penang

Upon arriving at the hotel, the first impression was very positive. The property is beautiful, well-presented, and the staff were welcoming. Check-in was smooth and efficient with no issues at all. The room itself was well-appointed, clean, and comfortable—exactly what you would expect from a hotel at this level. Unfortunately, this is where things began to go wrong. That evening, I discovered there was no hot water. I contacted the front desk, and to their credit, they responded quickly and sent an engineer within a short time. I was told the issue had been resolved after about 30 minutes. However, the next morning, the hot water was once again not working. When I called down, I was informed that no engineer was available at that time. I was then offered a room change, despite the fact that I was checking out within four hours—so it wasn’t a practical solution. As a result, I had to take another cold shower. To make matters worse, while I was in the shower, the engineer arrived and repeatedly knocked on my door, despite me having already declined further assistance. Shortly after, my room phone also began ringing. It was frustrating to be interrupted while dealing with an issue that should have been properly resolved the night before. The front desk staff clearly tried to help and were polite throughout, but the failure ultimately came down to the engineering side not fixing the problem correctly the first time. At this price point and standard of hotel, when something like this happens, you would expect some form of goodwill gesture. Unfortunately, nothing was offered—no discount, no late checkout, not even something simple like a complimentary airport transfer. Just an apology. Overall, while the hotel has strong positives in terms of appearance and service attitude, the lack of follow-through on a basic necessity like hot water—and the absence of any meaningful compensation—was very disappointing.

Cleanliness and strategically located

Price despite the offer is still high

Good in apple 🍎 here .my husband good here with prune,oranges ,papaya ,dragonfruits , watermelons. Good coffee here .Will come again .

Toooo air cont in this building , I need wear my two jackets on during summer in Penang visited here. Too cool for me ,I hope 23-24 degrees in this Amari spice hotel . From buffet breakfast , I hope to have kuih nyonya in breakfast when I back to hometown kampung .Spa with center air cont , too cool In massage ,I need two towers . Pls noted it .

The room wow, soft mattress, so new and clean, great pool, amazing gym, awesome breakfast, great staff

TV not smart, can’t cast from I phones ☹️ being picky but gym was awesome but a tad too warm

I would like to extend my sincere appreciation to the team at Amari Spice Penang for the outstanding service throughout my stay. From check-in to check-out, the experience was seamless and highly commendable. The staff were consistently professional, approachable, and attentive. What stood out most was their willingness to assist no request was ever declined, and every effort was made to accommodate with genuine warmth and a welcoming smile. I would also like to recognise the individuals who contributed to this exceptional experience: Sheng, Kemai, Uwais, Affiz, Jay, Victoria, Aisah, Amber, and Alysha. Their dedication and teamwork truly reflect the high standards of the hotel. In addition, the bar team deserves special mention. During our visit, the attendant provided thoughtful recommendations tailored to our preferences, which we greatly appreciated. The level of attentiveness and knowledge demonstrated was impressive. Overall, this stay exemplified true Malaysian hospitality gracious, attentive, and heartfelt. I look forward to returning in the future. Cheers, Shaarmila

Excellent location close to airport. Nice outside bar, great service and food. Breakfast also really good.