Holiday Inn Express & Suites - Hollister by IHG

It’s clean and new

The bed and pillows are too soft, the noises insulation is not very good. You can hear other people showing, steps, doors.

The staff was friendly and accommodating

When we arrived the couch was already laid out to a bed. Issue here was, there was no sheets or covers for the couch, not even in the closet. Easy fix though, just contacted the front desk and they supplied the bedding for it. But it did get me thinking, did they even fully clean the room or not. That night (we only stayed one night) we went to the pool and it was as good as it can get for indoor pool. It was clean and the water was fine. Side note for anyone staying here or anywhere with an indoor pool, it gets musty and loud because everything echoes off the walls. But that definitely wasn't the main issue with the pool, I'll get to that in a minute. Let's talk about the pillows here, my neck definitely did not like them. It felt that in the morning for sure. Breakfast was breakfast as you expect from a hotel. Nothing special but it was hot breakfast, which is always nice. Now lets talk about the pool the next day. We were here for a short trip, and my kids were excited to use the pool before we headed home. We got to the pool around 915am ish and found hair floating in the pool and an USED tampon in the pool. Obviously this isn't the hotels fault but who the heck does that. We contacted the manager and she was nice enough to extend out check out to 1:30pm instead of 11am so the chemicals they cleaned the pool with would kick in. But honestly knowing pool chemicals and when it's safe to swim afterwards, a 1:30pm check out wouldn't even give my kids "swim time". But ultimately the staff was helpful and the facility is clean. If your looking for a place to lay down and get a hot breakfast, it's a good option. Just bring your own pillow because their pillows suck. Also check the water before getting in it, never know what is floating around. And whoever thought it was a good idea to pull your tampon out in the pool, your the main reason for this review.

Very clean and confortable

Clean. Updated. Quiet