Hotel Coco

The hotel is nice, and the location is good.

El ruido es insoportable! Escuchas todo en la noche, escuchaba como se bañaban en el cuarto de al lado como si fuera en el mio a las 3am, gente hablando, todas las cisternas de todas las habitaciones. Muy mala acustica. Por otro lado el sabado me fui a las 8am, volvi a las 3:30pm y no me habian hecho la habitacion, un desastre! no me volveria a quedar en este hotel.

Ubicación y trato del botones

- escaleras no servían - Me queme en el desayuno con plato caliente

The staff were friendly, the room was large and well decorated. The hotel itself is very beautifully decorated. The location is excellent, a beautiful and safe area close to a supermarket and restaurants. The breakfast was quite nice and again in a very well decorated room with lovely views over the city.

We booked the suite room with a private heated pool. We planned this trip and this hotel specifically as a rest/rejuvenating weekend. This dream was not to be fulfilled. I wish to state first the staff, though young, were relatively friendly, however apparently unprepared for things going wrong and as such made the entire trip worse. Upon checking in, we paid the full amount and were checked in by a young man named Carlos who spoke relatively little but enough English. He cryptically mentioned that the pool was "room temperature". I assumed they just meant it would need to be heated up which was fine. Upon entering the room, we checked the pool and it was stone cold, impossible to enter. We called reception and were told that yes unfortunately the pool is "room temperature" - not that it was broken. The pool is actually outside, it is not covered - so it is impossible for it to be "room" temperature. We spoke with the manager who eventually stated the pool needed maintenance and it would not be for several days so it was not going to be heated during our entire stay. This was extremely unfortunate and we did wonder when it happened and why they had not said prior to our arrival as we could have booked another hotel. In this regard we were very let down by the staff as instead of directly stating the problem they tried to talk around it and almost act as if we were causing problems in our disappointment. They also took the full payment. We of course complained about this and were offered and accepted a discount. We also attempted to book an in-room massage however the representative was very rude in her communication and the masseurs arrived nearly an hour late without communicating any delay, we assumed it was cancelled. We were offered a discount due to the late arrival but it was an offensively little amount and had to send them away.

Amazing design. Friendly staff. Contact with front desk 24 hours via what’s app. They solve problems very quickly. Amazing breakfast included with stay. Excellent rooftop restaurant!

My only complaint was there was some construction nearby that started at 7am that I wasn’t made aware of by booking when I book.

Clean simple elegant design

One lift for service staff and guests. Slow response time given limited staff