Hampton Inn & Suites Cincinnati West, Oh

Over all friendliness of the staff, and it's super clean.

Needs extra bath towels

Very clean and nice sized rooms

To much chemicals in the pool Need more variety for breakfast

I had booked the room through Booking.com. At the time I booked I had read through policies etc. In which I had saw no hidden fees. My card was billed for the amount. Upon check in we were informed of another deposit due that would be refunded in 3 to 5 days. the lady explained it was encase of damages. When asked why since I did not see it in the website used to book. She said it's in there. I said okay I will look at it again when I can. I then asked the hotel attendant if it could be paid with two cards, since I had gone over my amount for the day. She inquired and said I was unable to. I couldn't cancel the room and get a full refund due to having booked it the same day of stay as we were traveling home. Due to all this my card was already charged and over the limit I had no choice but to use my husband's card. Which caused another issue. due to bill payments etc. Once in the room I went back and still found nothing about a deposit in a place expected. I eventually did find it in an unrelated area. My issue with this is that it wasn't in plain sight where one would expect and it also was a completely different amount than the hotel attendant stated. The attendant also had an attitude with us after that. in which she did not hide as we were hauling our luggage to our room. I will not be staying with this hotel branch anymore.

Room was clean Need was very firm

Put on 2nd floor. Took two steps off the elevator and the smell of Marijuana was over powering Staff didn't want to change our room at first because we booked through Booking. Few minutes earlier they were asking which floor we wanted. They eventually did Put us on the third floor