Tide Pool Villas

Super disjointed staff. They gave our room away and then we had to wait over two hours to get checked in. Window in the room was broken, the bed frame had pieces sticking out of it. The bed itself was horribly uncomfortable. I asked the staff if there was anything they could do to compensate for the wait and they said no but they wish they could. Pretty bad experience especially since it was unbelievably expensive.

Location was nice and am front desk did their best to accommodate stay as they handled at least the 2 properties from 4, lacked proper staffing . The building was older , outdated and damaged furnishings , some rooms lacked coffee maker and hair dryers ,also saw dust bunnies under beds . Pool was in another building across street , not convenient. For the amount they charged not worth it , if it wasn’t for their late cancellation policy I would have stayed at a nice beach front resort for what they charged. Ridiculous. Initials T.R. Who self identified as manager was very unprofessional , raised her voice and was condescending prior to check in when I called to ask about late cancellation process and addressed my concerns .

Check in process is very slow and our room was not ready Beautiful property and great location

This is a 5 star location but a 2 star property.

I prepaid for this site, when we arrived, the desk attendent could care less we stood there waiting to be checked in, there was no one else there, then she tells us its an extra $30.00 a day above the $1,200.00 we already paid. So an extra $180.00 for a room with clogged shower and bathroom sink drains

Facilities were fine. Trying to get a hold of anybody was absolutely ridiculous. Had an issue with the room it took well over 15 minutes to get hold of the manager on the phone. Get a text if you need something, asked for more towels, never came

The property itself was clean and decent; the staff we encountered were pleasant. I booked for (3) people in the room, so I would expect an additional set of linens for the fold out bed. Couldn’t reach anyone over the phone, so my husband had to walk over and get sheets himself. Location is very close to the beach, so parking can be a challenge. Perhaps this was also due to it being a holiday weekend. The reason for the 3-star review is because we were charged an extra amount for the room upon check-in. I received a text message the morning of our arrival date advising us of an additional charge (which was lower than the extra charge I actually paid on site) since we booked our room on a third party website (i.e. Expedia/Orbitz). I already paid the price advertised and shouldn’t be charged extra on the back-end. Feels like a bait and switch. Please modify your SOPs, as this is very misleading to potential consumers.

They have one front desk for 4 hotels. They put us in a different hotel and room than we reserved. It was dirty, smelly and the furniture looked like it was bought at a yard sale. DO NOT STAY HERE!

I made four requests for a copy of my invoice via phone, email, text and website. I expected local fees (taxes, etc.), but wanted to review the charges for accuracy. I never received a response back.

I loved this hotel. It was clean and modern. Really cute touches like encouraging messages in parking spaces and the bamboo garden. Nice vibe.