Graduate by Hilton Palo Alto

Good location but no parking on site.

Staff - Surly and unhelpful. Check in was fine but not welcoming. Rooftop host was rude and not welcoming. Staff seemed under staffed on roof. Valet did not offer to help with bags or open door to hotel for us. Room - Tiny size. Wallpaper overwhelming. Woke up at 6am on Saturday to very loud trash dumpsters being emptied that lasted about an hour. Elevator - carpet dirty/stained Food- Rooftop food was terrible - felt like from a freezer. When told waite wine was bad he didn't offer to get another kind or take off tab Smell - Generally bad smell in lobby and downstairs restuarnt.

Staff upon arrival were just rude, there was no water, no food, no parking, and the lifts were suspect. They charged $25 a day for food but there was none. No breakfast included in a room that costs almost $500 a night. Awful place and I feel I was conned.

Perfect. Was so glad I stayed here instead of the property around the corner where I was for a conference and which as 3x more expensive. I love the antique Otis elevator but did have a hard time using it. It took me some time to realize that there are two elevators. Would love to stay here again!!!

Great character and location

Great location and friendly team. Breakfast was very good.

Quirky decoration which is not to my taste. Big air blowers in the corridor, I don’t know if there was a leak or water damage. Carpet in the rooms and corridors needs updating.

Sauber und freundliches Personal.

Zu alte Ausstattung.