St Ann's Guest House Ltd.

The property was dirty and the room smelt of stale smoke

I arrived at the property and they were struggling to find my reservation. Then, they told me that I was in the 2nd room. When I walked to the 2nd room, the door was opened and it was clear that someone hadn’t finished cleaning it yet. There was a bag of trash jsut sitting on the couch in there which made me question the cleanliness. Then they told me that they showed me the wrong room and took me upstairs. This room was even worse. As soon as we walked in, there were chunks of ceiling all over the ground and bed! Even the attendant was surprised to see the state of the room they were offering and quickly locked up the room before I got a chance to take pictures. They said they would give me a full refund but it has been 3 days since and so far nothing. Keeping fingers crossed for that. Not sure what is happening with management here but St. Anne’s guest house is a mess at the moment. I would not recommend.

The service wasn’t good they was supposed to escort me to my room was clean the food & the pool was excellent

Everything is good

False advertising and I was not given the room that I thought I paid for. Before, I detail the negatives, I must say that the staff member on duty at the time of check in really tried her best to accommodate us and was very pleasant and even apologetic for us not getting what we thought we paid for. The kitchen staff at breakfast were also pleasant and it was good. On the other hand, this place needs a TOTAL overhaul. Firstly, no one contacted us when the booking was made and we had to call the day before with the receptionist having no record or clue of our reservation. Then the worst was the room pictures online did not align with what is presented as the Classic Studio Suite - which I suspect we did not get even though I specifically selected that room online. However, by the time we checked in it was too late to press for a refund and find somewhere else to stay. So after much back and forth, we just settled for the closest option in terms of rooms which had no kitchenette, cutlery nothing. We had to go back with all the stuff we came with to prepare. Secondly the place was dirtyyy....leaves in the corridors, old mats in the walkway, cigarette stubs all over, there was an overflowing bin in the area outside of the pool...the list goes on. Lastly, this just does not seem worth the price being charged. Although it may be cheaper than some nearby places, the standard is disappointing. They need to take some more interest in up keeping this place.

The rooms are ugly, the state. The rooms were not cleaned in a week. Too expensive for what it is. The only thing I can say is that the person who works in the kitchen is an excellent person and very good service

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My wife & i spent one night during the carnival period. The place was clean, located near all the carnival activities and did not cost as much as the other nearby legacy hotels. However, it could do with a little upgrading & modernizing as it had a 1980's feel. The staff is helpful but a bit more training in terms of greeting customers, warm smiles and making you feel welcomed would help. We felt like it was an emotion-less business arrangement. The breakfast was good. But be careful when using the shower as wall tiles were installed on the bathroom floor which can be slippery when wet. This is a serious fall hazard. All in all, it was a nice quiet stay and would definitely return.

Too far from airport. No restaurant . But nice reception at front desk.Taxi driver was very helpful.

The staff members were very pleasant and accommodating, however upon my arrival to the property I was very disappointed because the property is badly in need of upkeep. The 1st room we gotUpon entering there is a room with class walls which appears to be a storage area it not an appealing sight on entrance since the things inside is very dusty and thrown all over.