Andochine Resort & Spa Phu Quoc

The villas were perfect. The staff were kind and helpfull.

They should focus on the food. Because the area here is not full of restaurents. It would be better if offers full board meals. Even though they offer breakfast is available but it is not rich of choices. They should provide different cuisines

The staff were nice. Villa is clean and spacious. Service is good. Not far from airport and they provide airport transfer. Sonasea night market and TR mall is just a buggy ride away. The villa and rooms are as per what u see in the official photos.

Only 1 room aircon not cold and water not hot. But bearable.

I stayed with my big family and rented 2 villas across from eachother. This hotel exceeded my expectations. Everything was absolutely clean and spotless. The private beach although not your blue turquoise water white sand beach it was clean with a super beautiful sunset. I absolutely loved the service from the waiters, the chef at the restaurant the morning food was so absolutely delicious. Rendy was my butler and we kept in contact with WhatsApp until the very end I went to meet her. I was so pleased that this hotel was so clean and thought of everything, even the pool was such a good size to swim and it was also very clean. We had so much fun here. Please continue the good work andochine and hope to see you again ❤️

The staff was friendly and for the most part was on time for requests we may of had for a large group. The breakfast was good and the general areas in the villa were up to date.

The overall resort needed upkeep. The rooms were outdated, no hot water in every bathroom and the bathrooms needed updating. We had to switch a villa due to it smelling like cigarettes. For the price we paid in Phu quoc I was expecting better quality housing. The public areas like the beach and bar area were not really to par. Trash on the beach and rusted bar area did not give the resort a elevated experience.

Reception stuff are warmly

The facility is located in room of new declaration smells very bad, the chemicals are not good for health and the light in the swimming pool was broken, made me feel afraid of it

Buggy services

Asked for gluten free when checked in and staff couldn't help. Air cons in rooms didn't work

The bed was comfortable and the shower in the villa was very good.

Unfortunately, our experience at this resort was extremely disappointing and fell well below expectations. The resort is located in the middle of a major construction area, which immediately impacted the atmosphere and overall appeal. Prior to arrival, I had contacted the resort multiple times—both days and weeks in advance—requesting an early check-in if possible. Despite these discussions, when we arrived at 12:00 pm after travelling since early morning, we were simply told to return at 3:00 pm. No alternatives or accommodations were offered, leaving us sitting in the heat by the open pool area for three hours waiting for our room. Once we were finally checked in, we were given very little information about the property. We were left with the impression that facilities, including the mini mart, were conveniently located within the resort. It was only later that we discovered a buggy was required to access the mini mart, and after our visit we were left waiting outside for approximately 40 minutes for a return buggy. The villa itself was also quite misleading compared to the promotional photos. As a couple seeking privacy, we were disappointed to find that the villa was situated in a very busy area with little privacy. The extensive glass design and proximity of neighbouring villas meant that other guests could easily see into the villa and pool area, which was far from the secluded experience we expected. The final issue was the excessive noise from the neighbouring villa. Children were screaming and playing in the pool late into the night, making it impossible to relax or sleep. When we contacted staff close to midnight, we were advised that they were already attending to the matter. Unfortunately, the noise continued regardless. As a result, we made the decision to leave after just one night, despite having paid for four nights.

Khi nhận phòng, nhân viên yêu cầu mã đặt phòng. Mình đã cung cấp mã nhưng không đưa điện thoại để xem trực tiếp vì lo ngại lộ thông tin cá nhân. Tuy nhiên, sau đó nhân viên có vẻ khó chịu và thái độ không được thân thiện, khiến mình cảm thấy không thoải mái ngay từ lúc mới đến. Bên cạnh đó, cơ sở vật chất khá cũ. Mình nhận phòng lúc 3 giờ chiều nhưng khi tắm lại gặp tình trạng bị ngắt nước, gây bất tiện và ảnh hưởng đến trải nghiệm nghỉ ngơi. Với chất lượng dịch vụ như vậy, mình khá thất vọng và hy vọng cơ sở sẽ cải thiện cả về thái độ phục vụ lẫn cơ sở vật chất.

Biệt thự sạch sẽ.. có nhiều món ăn.. bãi biển sạch nhưng quy định không dc tắm

It’s good

To add Indian dishes in the breakfast will be great