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7 / 10 Guest Rating

Villa Serene Hotel

Villa Serene Hotel Namgoi Road, off Eldoret-Kitale Rd, Kitale 0796 050620 https://goo.gl/maps/RFHJEuSirCRAcivk9 2057,30200, Kitale, ke

Villa Serene Hotel - main view

About the Property

Luxurious Accommodation
Villa Serene Hotel offers elegant and comfortable rooms, each equipped with a private bathroom, shower, free toiletries, and cozy slippers for a relaxing stay.

Convenient Amenities
Enjoy the convenience of on-site facilities including a restaurant serving delicious meals, prompt room service, and a 24-hour front desk always ready to assist you, ensuring a hassle-free experience.

Ideal Location
Situated near popular attractions like Kitale Museum and Saiwa Swamp National Park, Villa Serene Hotel provides easy access to nearby points of interest, making it the perfect choice for travelers looking to explore the area.

Book now to experience a delightful stay at Villa Serene Hotel in Kitale.

Facilities & Amenities

ATM/banking
Television in common areas
Front desk (limited hours)
Free wired internet
Offsite parking discounted rates available
Internet access
Housekeeping on request
Vegetarian menu options available
Accessible shuttle
No accessible shuttle

Important Information

Check-in & Out

Check-in
Check-out12:00 AM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7
Very Good55 verified reviews
AI Summary

Guests highly rate the great hotel and frequently praise the fantastic food & staff.

Categories

Cleanliness5.9
Service7.9
Location6.9
Room Quality5.8
Amenities7.9
Value for Money6.8
Food and Beverage7.9
Overall Experience6.9

Select topics to read reviews

J
JanetkeKE
Verified booking
solo_traveller
Standard Room
Stayed in May 6, 2026

"Good"

5.0

Shower was not working water was cold,with very low pressure

Helpful?
M
MugenikeKE
Verified booking
extended_group
Standard Room
Stayed in Mar 20, 2026

"Excellent"

8.0
Helpful?
L
LINCOLNkeKE
Verified booking
family_with_children
Standard Room
Stayed in Mar 6, 2026

"Good"

3.0

..

....

Helpful?
L
LINCOLNkeKE
Verified booking
solo_traveller
Standard Room
Stayed in Jan 24, 2026

"Good"

4.0
Helpful?
P
PaulkeKE
Verified booking
family_with_children
Standard Room
Stayed in Jan 20, 2026

"Excellent"

8.0
Helpful?
R
RichardkeKE
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"The hotel was convenient. The staff were pitiful."

1.0

There was a restaurant, so we didn't need to go out searching for food. And the bathroom was huge.

Food service was very slow. Communication from management was poor. Both staff and management gave incorrect information about tourist attraction, wasting my time and money.

Helpful?
E
EffiekeKE
Verified booking
family_with_children
Standard Room
Stayed in Jan 17, 2026

"Not good"

1.0

Apart from the lady incharge, Faith.

everything else was baaad. The rooms didn’t have water, the rooms were stuffy and unaired, the corridors and pathways were dirty and the service lady was rude.

Helpful?
M
MusilikeKE
Verified booking
solo_traveller
Standard Room
Stayed in Dec 22, 2025

"Good"

5.0
Helpful?
J
JameskeKE
Verified booking
couple
Standard Room
Stayed in Oct 15, 2025

"We had to reduce our booking from two days to one"

5.0

We were served lukewarm tea; we had to request that it be warmed. The section of the road from the main tarmac is in a terrible state, despite being a few meters from the main road

The room was not what was described on the booking portal

Helpful?
T
TobygbGB
Verified booking
solo_traveller
Standard Room
Stayed in Oct 7, 2025

"Fantastic stay returning soon"

10.0

Great Hotel Fantastic Food & Staff

A little far from town

Helpful?
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