Cortile Moderno Apartment

We (a couple) rented the apartment Cortile Moderno in Lucca for two weeks in July 2025, at a substantial high-season price. The apartment is centrally located in Lucca and is equipped with all necessary kitchen appliances of good quality. The Wi-Fi and both air conditioning units worked excellently. In addition, the apartment has two very large, new TV screens in the living room and bedroom area. There is a separate utility room with a washing machine, dryer, iron, and ironing board. The apartment was clean. The security of the apartment is limited. We strongly recommend installing at least a steel strip on the apartment door, as the main entrance to the apartment complex is often left open. The rental agency, luccaapartmentsandvillas, is well organized. Communication both before and during our stay was excellent. Guest Relations Manager Manuel was extremely attentive and responded to our questions via WhatsApp or email almost immediately. When it turned out there was no ironing board or iron in the apartment, he provided a brand-new set within an hour. Full praise to him!

How unfortunate it is, then, to have to conclude that after the apartment’s photo shoot with the photographer and stylist, all the decor and atmosphere have completely vanished. No artwork on the walls, missing cabinets, no armchair etc. An old sofa bed is the only seating, aside from two simple kitchen chairs. The outdoor area is dirty and dull. There’s some metal furniture, but it doesn’t invite you to sit down. In short, the photos presented do not reflect reality. The apartment is not 100 m² as advertised, but at most 50 m². Conclusion: It is incomprehensible that a well-organized company like luccaapartmentsandvillas feels the need to mislead potential customers/tenants by displaying unrealistic photos and information about the size of the apartment. We will therefore never rent a holiday home through this organization again

The location was amazing. The property was potentially stunning. It was clean and well equipped, and near to all the major sights.

We felt the property was misrepresented. What we saw in the photos and what drew us to the property wasn't there. There were nails on the walls, not pictures; the homely bits of furniture had been removed and there were no cushions for the outdoor furniture and items were missing. It felt they'd been there for a photo shoot but the place felt barren. And customer service was equally unsatisfactory, very different to what I've experienced before but that's been from a private host and I think I'll be sticking to a private host in the future.