Southland Casino Hotel

The staff from the front desk to the cleaning ladies where amazing.

The valet staff at arrival where extremely rude about me being dropped off at the door with my luggage.

What a nightmare! Intended to have a little staycation at the local Southland Casino and Hotel. Planned to hang with friends and eat, play, and relax. Not at all... The hotel experience was nice as we were upgraded to a better room. Room was not as clean as we would have liked but since we were upgraded, we didn't complain. Staff at the check in desk were super nice. Our dining experience was horrible! We attempted to eat at the Kitchens Buffet on Memorial Day around noon. They were packed and there was a staff member giving out reservation tickets to return at a later time. We were given a return time of 2pm. So, we went and gambled for a couple of hours and returned at 2pm. When we attempted to redeem our reservation ticket, we were told to go and get in the very line we were given a reservation ticket at 12 to avoid. Now, the line was wrapped all the way around the inside of the building. When we questioned the attendant working the buffet, she told us to "GO GET IN LINE." It was horrible. The line to wait was close to 2 hours and we had already waited 2 hours. So, we then went to eat at Betly. What a bad decision. We were told they were short staffed and even though we could order and eat there, we would need to order our food " to go." We did and were given to go boxes to use as plates and plastic silverware. No service to refill drinks, provide napkins, etc. The bartenders there did their best to help but were so busy we were left stranded at the table.