Palace Kutná Hora

Super lokalita

Všetko tip top

We left the property shortly after arriving and booked another hotel the same night. The experience did not feel like staying in a hotel at all. There was nobody there to receive guests, we were given the wrong lockbox number for the key and had to guess which one was correct, there is no elevator, and we had to carry heavy luggage to the third floor ourselves. The house also had an unpleasant smell, like old fruit, and there were old wrinkled apples left in the dining area. Most importantly, we did not feel comfortable or secure staying there, especially because the property felt completely empty and unattended. When we tried to communicate our concerns and request a solution, the response was extremely unprofessional. We were told to “speak with a lawyer,” and when we mentioned leaving a review, the reply was essentially “do whatever you want.” Unfortunately, this was one of the most uncomfortable accommodation experiences we have had while traveling through Europe.

Velmi příjemný servis a ochota od paní, která připravovala snídaně.

Rezervace byla pro 6 dospělých, z toho 4 dospělí v prezidentském apartmánu. Bohužel 1 z nás musel spát na přistýlce připomínající,,šuple” - velmi malé a nepohodlné!! Zde neodpovídala cena kvalitě! Apartmán pro 2 vyhovující.