La Borde en Sologne Château & Spa

Real castle and one feels like it

The check-in process was quick and efficient, which created a positive first impression. However, several aspects of our stay fell short of expectations, particularly in relation to service and responsiveness. Upon arrival in our room, we discovered that the television was not functioning. Attempts to contact reception were unsuccessful, as no one could be reached. Breakfast service was especially disappointing. After waiting over 20 minutes without being attended to, we had to clear a table ourselves in order to be seated. Despite staff witnessing this, no assistance was offered. When we requested clean cutlery, it took more than 10 minutes, and we ultimately had to retrieve it ourselves from the kitchen. Additionally, a staff member accidentally broke a glass at the breakfast buffet and left large shards of glass on the counter near the coffee machine. Unfortunately, I sustained a minor scratch as a result, having not noticed the broken glass in time. Poolside service was similarly lacking. On multiple occasions, I had to go up to the restaurant three or four times to reorder water or other beverages, as my orders were repeatedly not delivered. On one occasion, I waited over 20 minutes in the restaurant just to receive a bottle of water—an unpleasant experience, particularly in 26°C heat. While the property itself is lovely, the level of service provided did not align with the price point of our stay. Significant improvements are needed to meet the standards expected fr

Bon avis général. Equipes au top, lieu magnifique. Quelques errements au niveau du service dû a un sous- effectif en restauration.

Perfect start to a holiday

A wonderful property! A favorite for children who love the outdoors. Great service.

Cadre magnifique, personnel charmant Nous y retournerons avec grand plaisir

Très bon séjour, pas de surprise, tant mieux. Exactement comme le descriptif. 3 petits points négatifs : Pas de room-service, Chambre très froide à l’arrivée , Pas de lumière au centre de la chambre, en laissant un coin (selou du thé et café) dans l’obscurité. À renouveler le séjour !

place in middle of Loire valley; rural area with bugs and greenheads but incredible views, history, architecture, chateaus and so on; all hotel stuff was extremely friendly and nice; very good breakfast; well renovated; we enjoyed every minute there, pool, hamam; didn't have time for spa though... we will come back for sure

Belles installations, piscine, velo, lac avec barques MAIS Chambre vue fontaine bruyante la nuit Deco tres impersonnelle Accueil impersonnel Capacité restaurant inférieure aux chambres ; or pas de restau valable a moins de 15’ en voiture Attention petit déjeuner = prix exagéré si vous oubliez de cocher la case a 15€ lorsque vous reservez la chambre…

This is an extraordinary castle. The rooms and facilities are gorgeous. However the way the hotel is run is not geared towards customers service. For instance if it wasn’t for two people at the front desk we would of not had anything to eat during our stay. There is only one restaurant with limited availability and no room service. Unfortunately we stayed on a Sunday and a Monday when most of the stores and restaurants are closed in the area. We hope to return and will certainly make reservations way in advance.