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2 / 10 Guest Rating

Eleven by BFH

Gonzalo Guerrero II Mz. 26 Lt. 4, Playa del Carmen, MX

Eleven by BFH - main view

About the Property

Recreation Amenities and Rooftop Terrace

Indulge in the outdoor pool or relax on the rooftop terrace, soaking in the stunning views.

Complimentary Breakfast and Wireless Internet

Start your day with a delicious continental breakfast and stay connected with free wireless internet.

Centrally Located with Modern Rooms

Conveniently situated in Playa del Carmen, Eleven by BFH offers modern air-conditioned rooms with balconies.

Book your stay at Eleven by BFH for a perfect blend of comfort and convenience in Playa del Carmen.

Facilities & Amenities

Free breakfast
Health or beauty spa nearby
Express check-out
Free beach club nearby
Free WiFi
Luggage storage
Express check-in/check-out
Continental breakfast
Wheelchair accessible
Outdoor furniture

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

* Pool access available from 9:00 AM to 9:00 PM. * One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast. * Only registered guests are allowed in the guestrooms. * No pets and no service animals are allowed at this property. * Cashless payment methods are available for all transactions. * Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

2
Good21 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

A
ALBERTO
Verified booking
Standard Room
Stayed in Apr 22, 2024

"Exceptional"

10.0

Indigentes en la banqueta

Helpful?
P
Pedro
Verified booking
partner
Standard Room
Stayed in Apr 18, 2024

"Good"

4.0

It was terrible to find the hotel eleven because they had no nor a name on the building and the doors looked and no one knows where it is around the area that makes it a terrible place to Be

Helpful?
S
Sarah
Verified booking
Standard Room
Stayed in Mar 9, 2024

"Excellent"

8.0

Perfect except the shower isn't strong enough and cold. Thank you :)

Helpful?
C
Christian
Verified booking
partner
Standard Room
Stayed in Feb 8, 2024

"Excellent"

8.0

De las dos noches que estuvimos un día completo no hubo agua caliente. La alberca y vista son bonitas

Helpful?
R
Rob
Verified booking
Standard Room
Stayed in Jan 4, 2024

"Don't do it"

4.0

Staff was friendly...that's all

Helpful?
A
Angela
Verified booking
partner
Standard Room
Stayed in Nov 26, 2023

"Good"

4.0

Huge disappointment. Something always wrong n room - air conditioning leaking then our mini fridge stopped working. One day only cold shower. Cleaning staff not attentive hard to go search for toilet paper twice. Also cheap with towels

Helpful?
R
RAUL
Verified booking
Standard Room
Stayed in Nov 16, 2023

"Exceptional"

10.0

Good location, convenient

Helpful?
P
Pierre
Verified booking
family
Standard Room
Stayed in Apr 13, 2023

"Exceptional"

10.0

Right smack in the middle of the city .. everything was near by.

Helpful?
S
Sean
Verified booking
partner
Standard Room
Stayed in Mar 5, 2023

"Good"

6.0

The staff was kind and helpful. I would give them all a "10". The rooftop pool was also very nice. However, since our last stay here the condition of the property has deteriorated quite a bit. It was definitely noticeable. The shower would not shut off and the running water kept us up all night. One of the sliding glass doors was off it's track and couldn't be closed. Nobody onsite after 5pm so we had to put up with it all night. We only stayed one of our two booked nights due to the condition. When we asked for a refund for the second night, we were told that they couldn't give it to us and we'd have to get it back from Expedia. We'll see how that goes.

Helpful?
M
Marc
Verified booking
Standard Room
Stayed in Dec 24, 2022

"Great option "

10.0

Great option for the price, location is close to everything without the noise. Friendly and very responsive staff. Clean, and spacious rooms. Great experience

Helpful?