The Fairhaven Hotel

Staff were pleasant and helpful

Confusing system for parking..

Location

Had to pay 50pounds for parking . Was not informed they changed there parking arrangement . Very disappointed .

The hotel is in a good location to access beachfront and centre. The hotel staff seemed kind/helpful and listened to my issues with our room.

The Hotel smelt like mould on upper floors, the room itself had a strong smell of mould and damp, the lock on the room door was faulty, pigeon faeces on carpet and on top of wardrobe, pigeons nested in storage cupboard in bathroom, the interior of wardrobe was coated in dust, the curtains were stained, the windows to the room were very dusty/dirty and did not lock which meant the noise from the road in the early hours of the morning was awful, toilet was disgusting and shower was blocked, mattress was collapsed on one side and touched bed base when laid on. The room seemed as it may have previously been used as a storage room. When looking at the room from outside the hotel you could clearly see the rooms surrounding are being used for storage/ undergoing works.

Location excellent. Room was very spacious . Staff were friendly

The shower took ages to warm up as did the hot water out the tap. Also there's no proper heating in the room so I wouldn't stay in winter. There was 1 heater in the room but that wouldn't have been enough when it's really cold. Also would have liked a small fridge in the room, it was certainly spacious enough to fit one.

The view from the room window was amazing, the bed was very comfortable.

Firstly when we checked in and were told our room number 201 and given a key we was told we were on the second floor, and had to vacate by 10am or we would have to be charged more money, we went to the second floor and was unable to find the room, we eventually went through a door that never had any room numbers displayed, a very narrow doorway to discover we had to go up more stairs to our room, We went into the room and tried to lock the door, it would not lock, so we had to put a chair in front of the door, Then we went into the bathroom, well we were horrified that the toilet seat was hanging off the toilet where the seat was not fixed on, Then looked at the shower it was absolutely disgusting with dirt all round the edge of the cubicle and also on the floor of the shower inside which prevented us from using it, The carpet looked like it hadn't been hoovered all bits on the floor, the skirting boards were filfy, and one of the bedside tables had all tea/coffee drip marks down it, the cup that I picked up had dirty marks on it preventing us from having a drink, so for the money we paid for a room that we couldn't shower in and couldn't have a drink, and the TV wouldn't work, we had an absolutely bad experience and definitely wouldn't recommend this place to anyone, We booked this room through Booking .com with three stars and some good reviews. I really don't know how people can give a good review about this hotel. The occasion we were there for was a complete shambles.

Location fantastic

Noise in promenade

Excellent position. Well run hotel.view of beach.

Bathroom small room a bit small.could do with towel rail in shower

Location was sort on

The room for the price ot worth it.