Laqua by the lake

The hotel was superb and our balcony overlooking the lake was exceptional, all staff were amenable and the poolside seating and lake front beach were nice options.

Unfortunately there was a large wedding at the next hotel with noisy music from 6pm. We decided not to eat at the hotel because of this and went into Orta instead (more authentic and cheaper!). The hotel staff did inform us that this was a regular occurrence

Tout était parfait !

Rien

High end of hospitality. Great location, facility, service and of course great experience in the hotel restaurant!

Le lieu et la piscine chauffée. La vue.

Rien

Amazing location. Fantastic restaurant. Staff were very helpful. If you want a stylish modern hotel this is perfect.

Spa is basic and access not included Pool is stunning, but barely warm enough Breakfast was nice, but could have been better for this price/quality of hotel

Fabuleux !!!

Rien

The hotel is new and in beautiful location : clean , new, amazing view!

The staff and service was very disappointing. I decided to come, together with my friends to celebrate birthday. We had 4! Rooms booked for a weekend. I asked staff to arrange few minor things: sitting area in a beach club- for us to order few bottles of champagne at the sunset. When we came - no one was there and all the seats were folded. He had to run up to the restaurant for menue, and every time the drinks were finished, we had to come up again, to make new order. The young lady, was so frustrated, by the fact that she had to serve our table, she literally never took the empty bottle & a table was a total mess. Maybe it’s not her job, i understand. But I asked for this part in advance by mail. And this is 5 star hotel and Michelin restaurant, so for a birthday present drink- I was basically serving my friends , and running to order every 10 min. I also deliberately called a week in advance to book spa. But lady at reception insisted that I write email. 4 days later- turned out , no one uses the email they listed on their website. Whyyy? Would you push your clients to write you emails, when we already reach out for help & pre -booking. Anyways- disappointing service. It’s not a 5 star experience. Such a shame Especially the beach club experience was audacious. I expressed my thoughts at the reception. But staff didn’t get any return or tried to fix it somehow. Not even mentioning small simplement or a flower for the fact that it was a special occasion celebration for me, that was ruined