Gateway Suites

Outdoor bath was a nice experience Staff very helpful

Our stay in the “Pathos” suite was truly special. We spent just one night there, but it was a thoroughly pleasant experience in a minimalist room overlooking a quiet inner courtyard. The hot tub was a real treat after a long and tiring day at work. The welcome with fresh fruit was a perfect example of genuine hospitality. As our work will bring us back to Rethymno, we will definitely choose the “Pathos” suite again for our stay.

We stayed here for three nights. When we arrived at the hotel, the name on the apartment was different from the one in the booking. The hotel was apparently "new," and the renovations were still somewhat unfinished. There was a smell of paint in the air, and the terrace fence looked new. We were handed the keys, and there was an information folder in the room. There was no mention of payment. When we asked about it, we were told it had already been charged, even though the booking said payment would be made on-site. Over the next few days, we heard activity right outside our door starting at 8 am. A decoration and artificial grass appeared on the "terrace", which was glued down using a solvent-based adhesive. The smell of solvent spread into the room. We complained about this, but reception simply said that if the smell was somewhat gone with the air conditioning, then the issue was resolved. The glue smell stayed on our "terrace" for the whole stay. As a result, we couldn’t make use of the outdoor area or the bathtub. Other example of the lack of information was when we asked if the front door would be locked after reception hours. They told us it would be unlocked. When we arrived later to the hotel the door was locked. That is how we found out that one of the keys we were given was for the front door. A clear lack of service-mindedness and experience was evident in conversations with the reception staff. The room was a clean and comfortable with a small kitchen.

Style, propre, moderne et bien placé

Bruit, lumière malgré volets fermés, travaux installation jacuzzi que nous n aurions jamais.. tous les jours avant 9h

Τοποθεσία, καθαριότητα, διακόσμηση, άνετο στρώμα & κρεβάτι.

Το δωμάτιο φαίνεται πιο μεγάλο στις φωτογραφίες σε απ' ότι είναι στην πραγματικότητα (πάρα ταύτα είναι άνετο). Ο νιπτήρας (έξω από το μπάνιο) δεν είναι ιδιαίτερα βολικος.

L’emplacement, l’indépendance

Sombre et brutant