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10 / 10 Guest Rating

Embajada Universal By La Eufemia Group

Laguna Milagros, Huay-Pix, QROO, 77965, Huay-Pix, MX

Embajada Universal By La Eufemia Group - main view

About the Property

Outdoor Pool and Garden Views
Indulge in relaxation with our outdoor pool or enjoy the serene garden views, perfect for unwinding and soaking up the atmosphere.

Complimentary Breakfast and Free Wi-Fi
Start your day right with our daily complimentary continental breakfast served from 8:00 AM to 10:00 AM. Stay connected with complimentary wireless internet access throughout the property.

Convenient Amenities and Nearby Attractions
Benefit from express check-out, luggage storage, and free onsite self-parking for a hassle-free stay. Explore nearby attractions like Laguna Milagros and Lake Bacalar just a short distance away.

Plan your perfect getaway at Embajada Universal By La Eufemia Group in Huay-Pix and immerse yourself in a tranquil waterfront experience surrounded by breathtaking natural beauty.

Facilities & Amenities

Free breakfast
Express check-out
Free WiFi
Garden
Luggage storage
Express check-in/check-out
Continental breakfast
Designated smoking area
Wheelchair accessible
Free breakfast

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 9:00 AM to 9:00 PM.Children may not be eligible for complimentary breakfast.Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

10
Exceptional46 verified reviews
AI Summary

Guests highly rate the beautiful location and frequently praise the friendly staff.

Categories

Cleanliness10.0
Service10.0
Location10.0
Room Quality10.0
Amenities10.0
Value for Money10.0
Food and Beverage10.0
Overall Experience10.0

Select topics to read reviews

G
gerdas378
Verified booking
Couples
Standard Room
Stayed in Apr 3, 2025

"A Stay to (Not) Remember!"

2.0

A Tale of The Good, The Bad & The Tiny Boat Let’s start with the positives—because there were some! The location? Stunning. The food? Absolutely delicious. Massive kudos to the restaurant staff for delivering amazing meals, even if the overall management style left much to be desired. The pool and restaurant area? Gorgeous and creatively designed, making it a great spot to relax. The boutique, however… let’s just say it could use a deep cleanse, possibly a sage smudging, and maybe an exorcism. Now, onto the surprises! One little detail they forgot to mention during the booking process: You arrive by boat. Now, don’t get me wrong, the boat ride itself is beautiful—but the vessel? More of a nutshell than a boat. Picture this: two suitcases, two travelers, plus three unexpected day guests, all crammed into what felt like a floating shoebox. Not exactly the VIP arrival experience we envisioned. Luckily, we had the common sense to ask Alfredo to come back for us so we didn’t turn into an overpacked game of Tetris. The three other guests looked immensely relieved at our request. So, if you're coming for the views and food, this place has its charm. But if you like hot showers, cozyness and customer service, and full disclosure about transportation methods, you might want to reconsider. We arrived at this charmingly chaotic establishment, excited to round off our two-week trip in style. The online photos had us dreaming of relaxation and perhaps even scoping it out for a future retreat location. Spoiler alert: Absolutely not. Let’s start with the ambiance—if by ambiance, you mean a music playlist that could double as an endurance test. The real fun began when we realized that the concept of hot water was an unsolvable mystery, much like a riddle from an ancient scroll. Sadly, we weren’t given the key to this puzzle upon arrival, and after an ice-cold bonding experience with the shower, we promptly booked another place for the next night. Unlike another establishment on our trip that had the decency to inform us of no hot water before our arrival (and even refunded us 100%!), this one had a different strategy: Take your money and ghost you faster than a bad Tinder date. Emails? Ignored. Refund policy? Nonexistent. Customer service? Let’s just say, if it were a person, it would have failed kindergarten. Then came the sleeping arrangements! The room did come with its very own buzzing mosquito entourage, ensuring we had to choose between being a midnight snack or an ice cube under the AC. Would a mosquito net have helped? Probably. Was one provided? Of course not! And now, the pièce de résistance: breakfast. I kindly asked Alfredo for just fruit instead of the standard continental breakfast (which was included in our rate). My husband ordered a paid option, meaning his untouched fruit could have easily made its way onto my plate. But no, Alfredo, the guardian of the kiwi, made sure I didn’t receive such luxuries since I was a mere non-paying breakfast peasant. The result? A wooden board graced with exactly two pieces of watermelon and two pieces of melon. A true feast. All in all, if you enjoy paying premium prices for budget-hostel experiences, being serenaded by the worst playlist ever, and living a thrilling "Will I get hot water?" adventure, this is your place.

Helpful?
N
nadine
Verified booking
Standard Room
Stayed in Apr 2, 2025

"Exceptional"

10.0

Super and quiet area! Very relaxing swimming in the laguna

Helpful?
N
Nancy
Verified booking
partner
Standard Room
Stayed in Mar 18, 2025

"Exceptional"

10.0

That you had to park far away

Helpful?
B
BeachreaderusUS
Verified booking
Friends getaway
Standard Room
Stayed in Mar 2, 2025

"Great place to get away from it all!"

10.0

Embajada Universal is a perfect, truly "away from it all" experience, but it's not hard to get to at all. An easy taxi ride from Chetumal airport, bus station, or the new Tren Maya station (which is how we went) took us to the dock, where a boat (lancha) picked us up and took us across the lake (Laguna Milagros). Beautiful, quiet, no other boats or people around. A few minutes on the boat, and you're there! Don't be fooled by the rustic look of the wooden cabanas--the beds are super comfortable, and the sheets and pillows (I am very pillow-picky) are as good or better than some I've had at properties up in Tulum that are 4-5x the cost. Most of the cabanas are "garden view", lined up in a row with little privacy fences, but there are two king cabanas and one two story cabana that are right on the water and have direct water access. The big one has three single beds on the lower floor (with a bathroom and a very cool shower), and then upstairs is a king bed and another single with another bathroom. These two floors can be locked off from one another and rented separately, or together, for a family or friends, and is the one I want for my next trip! Oh, it has a roof deck as well, for looking at the stars or soaking up the sun. The stars, by the way, are awesome here, as there is almost no light pollution at all. There's a pool, kayaks, and paddleboards, with some very comfy swing beds along the dock with really good shade for those of us who are sun-careful. Open to the pool and overlooking everything is the restaurant with a full bar. Everything is very casual, very barefoot. Swimming/kayaking is the main activity, but they also have a firepit and a list of holistic activities to choose from. Embajada has wi-fi, so one could reasonably work from there, but it feels more like the kind of place where you should lock all that stuff away and go for a swim in the lagoon, or just gaze off across the water. If you're into birding, there seemed to be quite a few different kinds flitting around. One note about getting there: we took the train down from Tulum (which was a fun adventure, very comfortable, and about 3 hours, which is about the same as driving or taking the bus but you can walk around and get snacks/drinks on board), but the train station in Chetumal doesn't have taxis right there, so try to have your transportation arranged in advance. We did not, so we walked off the station property, turned left and down a few blocks to where taxis were gathered. Easy enough, but better to have it set up in advance. I think the taxi to the lancha dock was like 200 pesos. The property will send you a map. Huay Pix is also fairly close to Bacalar, maybe 20 minutes or so, nice proximity to combine two different kinds of stays, which is exactly what I did. Highly recommend venturing south from Tulum now that the new airport there makes it a lot easier than it would have been from Cancun, and the train even makes it possible to do the trip without renting a car. I ended up taking the bus back up to Tulum, and that was also very comfortable, though the train was nicer and allowed getting up and walking around, which you really can't do on a bus.

Helpful?
M
Maria
Verified booking
Standard Room
Stayed in Feb 12, 2025

"Exceptional"

10.0

Maravillosa.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Feb 2, 2025

"Have seen better days"

4.0

The staff at this place is amazing ang very helpfull. But this place is not like the pictures! It’s old and it needs a brush up!! The pool wasn’t cleaned, our rooms weren’t cleaned once through our four nights and it rained through the roof.

Helpful?
D
DAVI LIRA
Verified booking
family
Standard Room
Stayed in Jan 13, 2025

"Exceptional"

10.0

TODAS LAS INSTALACIONES MUY BIEN, EL PERSONAL SUPER ATENTO SI QUIERES IR A RELAJARTE ES EL LUGAR PERFECTO MUERO POR REGRESAR

Helpful?
S
Samantha
Verified booking
friends
Standard Room
Stayed in Jan 11, 2025

"Excellent"

8.0

El concepto está bárbaro pero le falta mantenimiento y limpieza.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Jan 1, 2025

"Buena Vida!"

10.0

Hicimos mi pareja y yo un viaje a Bacalar y por Instagram nos apareció este Alojamiento, fue lindo pasar 2 noches ahí, son muy buenos anfitriones, las personas que están en el Alojamiento.

Helpful?
C
Carolina
Verified booking
family
Standard Room
Stayed in Dec 26, 2024

"Good"

2.0

Decepcionante solo me quede una noche. Es una verdadera ESTAFA

Helpful?