Quinta Vale de Sousa - Douro Valley

We absolutely loved our stay at the Quinta Dos Românticos. The staff was incredibly congenial and kind. We were treated wonderfully. Philip the chef was outstanding as were Isabel and Christiana. Could not get any better.

Clean, friendly staff. Spa facilities (bathtub, sauna and steam room) were not warm enough.

Única observação foi a TV que não funcionou. De resto tudo perfeito, sentimo-nos em família! Local maravilhoso e staff gentilíssimo e extremamente prestativo. Simpatia nota 1000!!!! Voltaremos e indicamos a qualquer amigo.

Très agréable séjour dans ce magnifique hôtel Chambre très spacieuse , salle de bain magnifique Très beau jardin , personnel très à l’écoute , même la responsable est venue nous parler français Vous pouvez y aller les yeux fermés

Gorgeous property and very helpful staff!

The property is extremely unique. The grounds and pool are fantastic. Each room is like staying at a turn of the century villa (with modern plumbing). And the restaurant is a gem. The place is a bit remote, but worth it. And the spa is unbelievable. Good value.

TLDR: We made the mistake of booking a hotel that only has 10 reviews - hopefully this one will prevent you from doing the same. The pictures of Quinta Dos Romanticos portray a picturesque location in the Douro valley. We were extremely disappointed to arrive in the middle of a small town, between crumbling houses and dirty alleyways. We were given a room that was facing the neighbors’ back yard, and unwillingly became a part of this family’s life, hearing every bit of the couples' loud arguments and their baby’s crying. But, the absolute worst part was the 2 dogs that must've not been fed for days, as they were barking NON STOP. The manager on site took us to see 2 other rooms that had the same issue of barking dogs, which was unbearable. We decided to stay the night, but leave in the morning and cancel our additional 2 nights. The manager confirmed the cancellation, and said that we would take care of the refund in the morning. Based on this verbal commitment, we had already booked another hotel. Later that night we received a message from the manager saying he spoke to the owner, and that they only agreed to refunding one night out of the two. Concluding this saga with the hotel going back on their word and refusing to refund us for the 2 nights we did not stay there, has proven to us without any doubt that this is not an establishment that appreciates its clientele. Honestly, with a location and facility so poor, that is the least one could expect.

Charming and decorated with flair. Staff was friendly and our dinner was very good. Loved the area by the pool.

Some people might find the glass departing the bedroom and bathroom to be a problem, but we didn’t mind.