Hotel Riviera

We did like the place but they need to fix a lot of.things 1Receptiom service,on our arrival there was no one to help us at the desk,till the housekeeping lady came and she also not sure what she was doing 2 Our room was nice but the problem was the TV,we couldn't watch it because there was no remote control,if touch it the cabinet was dancing like is going to fall down 3 The ladies who were cleaning they just came to vacuum only,our furniture was dusty everyday 4 please make sure there's is generator during loadshading 5 Our breakfast was nice but our chefs they couldn't make us nice Sunnyside up eggs instead the yolk was broken everyday 6 Please make there's Rooibos tea when I come back because drink caffeine free tea This nice place,it is affordable,next time we will be the group of 15 we will be happy to have a sea view rooms. See you in November not about the date

The hotel was extremely dirty. We had spider webs and dozens of bugs in our room and one of the beds had blood on it. The hotel was located in a very unsafe area yet the lobby lacked any security measures.

The description and photos shown on the website are not what you get. The carpets in our room were filthy dirty. The furniture in the passage was equally dirty. There were people sleeping on the couches in the passage outside our room who were coughing and snorting, not sure why they were not sleeping in their rooms. There is no parking offered by the hotel, you need to use a 3rd party parking facility at R70 per day, and not the R25 as per website. Once you have parked on the 3rd level, you need to walk down dirty stairs to the hotel entrance with all your luggage, were people are sleeping, smoking and drinking on the stairs, it feels very unsafe. The homeless people harass you as you walk from the parking to the entrance. We booked for 4 guests, we were only provided with 2 towels, we had to share towels. The room tv is smaller than the smallest computer monitor I have seen, and there is no remote. There is not even a kettle or fridge in the room. The balcony door does not lock, you just need to hope nobody tries to climb up to the balcony and access the room. On checking in we requested reception to open the normal doors so we could get our luggage in, as the revolving doors were too small, our request was just ignored by reception staff. Unless I was absolutely desperate, I would not stay there again. I have stayed in budget accommodation like Sun 1, which was much better than this facility.

The hotel is a little too expensive for what it is. Everything is so old, there was a stench in the room and it was quite noisy with the road just outside. The hotel really needs to be renovated.

Disappointing, no wifi in the room, only outside. Cockroaches in the room, the sink quite small. Breakfast was good.