Lovat Arms Hotel

Das Receptionspersonal war stets freundlich. Aber leider beim Umsetzen unserer Kritik hat es dann nicht geklappt.

Wir mussten uns ein anderes Hotel suchen. Unser Zimmer war nach der Reinigung jeweils nicht abgeschlossen. Trotz Meldung an der Reception wurde auch am darauffolgenden Tag das Zimmer nicht abgeschlossen. Die Reinigung war jeweils mässig und das Bett wurde nicht gemacht. Bei der Abreise wurde dann gesagt, dass es nicht gemacht wird wenn Kleider (Pyjama) auf dem Bett liegen. Testverschmutzungen (Haare auf am Wasserhahn, Zahnpastafleck im Waschbecken, diverse Brotkrumen an offensichtlichen Stellen auf dem Teppich) wurden nicht gereinigt. Das Familienzimmer befindet sich im 2. OG ohne Lift. Gepäck hochtragen oder allenfalls Kinderwagen ist sehr umständlich. Es müssen 2 unterschiedliche Treppen genutzt werden um vom EG in das 1. OG und von dort in das 2. OG zu gelangen. Das Frühstück war mässig in der Auswahl und Qualität.

Easy fast check in

Car park aint the biggest especially if you have a work van

Well located in Beauly for the finish of the Highland Cross duathlon. Although thin on the ground, the staff that we saw were helpful, in particular the barman who checked us in and offered assistance carrying bags to our room. The cooked breakfast was decent and plentiful in quantity.

Seriously overpriced for what it is. Tired rooms in desperate need of refurbishment, compounded by the fact that it wasn't particularly clean (black mould, dusty, stained shower curtain and there had clearly been a leak in the corner of a ceiling). The 'seating area' was an arm chair so close to the bed that you could neither sit in the chair or get in and out of the bed on one side! The kettle was part full of water with mouldy slime in it - it was replaced promptly on request with an explanation that some guests cook noodles in them. This may be the case, but when paying over £200 a night, I think it is reasonable to expect that these things would be checked and remedied by the housekeeping staff between guests. It did feel distinctly understaffed, which may explain some of the issues, but ought to be either sorted out or reflected in room rates!

Clean ,central,breakfast good choice.

The only complaint (a small 1) was T V was in right place but not wired up had to be put in place in front of window and was a bit low to watch when in bed.

très agréable décoration écossaise de la chambre personnel sympathique et attentif

RAS

Location

Rooms not ready when we arrived early evening. Child cot not in room despite multiple requests at time of booking and before arrival. No breakfast despite high price. Receptionist on her first day but unsupported by senior staff. Owner/manager (male) had a disinterested, couldn’t care less attitude. No apology for rooms not being ready. No query whether everything was ok when we handed in our keys. This business does not deserve to succeed. Definitely NOT value for money. AVOID!!!

We didn’t like the property because we had an unpleasant experience.

Our reservation was mistakenly given to someone else. We had to wait a long time for the woman at the front desk to give us another room. We found a bed bug on the bed sheet and quickly gathered our belongings then left the room. We went to the lobby to report the bed bug discovery, found no one there to help and lights turned off. The hotel is not refunding our money for a room that was not used.