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8.6 / 10 Guest Rating

Alena Hotel

aqaba fourth area, 00962791651118, Aqaba, Aqaba Governorate, Aqaba, JO

Alena Hotel - main view

About the Property

Ski-in/Ski-out Access: Indulge in the convenience of ski-in/ski-out access at Alena Hotel, perfect for winter sports enthusiasts.

Outdoor Pool and Sauna: Relax and unwind with the hotel's outdoor pool and sauna, ideal for a rejuvenating experience after a day of activities.

Complimentary Amenities: Enjoy complimentary wireless internet access, along with concierge services to cater to all your needs during your stay.

Book your stay at Alena Hotel in Aqaba for a seamless blend of comfort and convenience.

Facilities & Amenities

Free beach cabanas
Free WiFi
24-hour front desk
Luggage storage
Sauna
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
Breakfast available (surcharge)

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

No pets and no service animals are allowed at this property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.6
Excellent22 verified reviews
AI Summary

Guests highly rate the friendly service and frequently praise the lovely view.

Categories

Cleanliness8.0
Service9.0
Location9.1
Room Quality8.5
Amenities8.5
Value for Money8.5
Food and Beverage8.5
Overall Experience8.6

Select topics to read reviews

G
Gordon
Verified booking
Standard Room
Stayed in Sep 15, 2025

"Exceptional"

10.0

Friendly and helpful service. Comfortable bed. Room had lovely view. 10 min walk to the sea and 15 minute walk from most of the restaurants. Nice roof top area for breakfast. We enjoyed our stay.

Helpful?
D
Daniel
Verified booking
Standard Room
Stayed in May 12, 2025

"Good"

2.0

Horrible experience. Mosquitos in room. No air condition. Noise all night. Small room. Small elevator. Bad customer service. Left early and they promised a refund and then refused to refund later on. DO NOT BOOK here.

Helpful?
J
Jordan
Verified booking
family
Standard Room
Stayed in Oct 27, 2024

"Exceptional"

10.0

That’s not recommended it and the stuff was amazing😍

Helpful?
R
Reem
Verified booking
family
Standard Room
Stayed in Aug 30, 2024

"Exceptional"

10.0

Very nice very good staff

Helpful?
M
Muhammad
Verified booking
family
Standard Room
Stayed in Jun 19, 2024

"Good"

6.0

The breakfast was not good and limited to few items

Helpful?
W
wael
Verified booking
family
Standard Room
Stayed in May 30, 2024

"Excellent"

8.0

the shower area

Helpful?
B
Brice
Verified booking
Standard Room
Stayed in May 24, 2024

"Good stay at Alena Hotel"

8.0

Nice hotel, great staff

Helpful?
S
Shanera
Verified booking
family_with_children
Standard Room
Stayed in May 22, 2024

"Exceptional"

10.0

Beautiful and clean establishment.

Helpful?
B
Beverley
Verified booking
Standard Room
Stayed in May 20, 2024

"Good"

6.0

On our second day we made our way to the rooftop for breakfast. There was no breakfast there so we went to reception and asked why. The receptionist said that they were having the kitchen renovated so we would have to walk to the sister hotel for breakfast. I explained that we should have been notified of any planned works and disruption before we arrived and given the option to change our plans. She just said sorry. We walked to the sister hotel and I raised the same points to the manager there, he just said sorry too. We would have cancelled and booked a different hotel had we know of this planned disruption before we left the uk

Helpful?
Y
Yann
Verified booking
Standard Room
Stayed in Apr 27, 2024

"Trop cher et trĂšs sale "

2.0

Nous avions rĂ©servĂ© un sĂ©jour de quatre nuits car notre vol arrivait Ă  2 heures du matin Ă  Amman et nous souhaitions dĂ©buter notre circuit par Aqaba en ayant immĂ©diatement accĂšs Ă  une chambre pour nous doucher et prendre le petit-dĂ©jeuner. À notre arrivĂ©e Ă  8 heures du matin, on nous a informĂ©s que le petit-dĂ©jeuner n'Ă©tait pas inclus, malgrĂ© avoir dĂ©jĂ  payĂ© une nuit. AprĂšs avoir admis leur erreur, nous avons Ă©tĂ© surpris de prendre le petit-dĂ©jeuner dans un autre hĂŽtel, car celui oĂč nous Ă©tions ne le proposait pas. Cependant, le pire Ă©tait Ă  venir ! Notre fils de 4 ans a eu deux accidents de pipi au lit (oui, cela peut arriver !) et les draps n'ont pas Ă©tĂ© changĂ©s, nous avons mĂȘme Ă©tĂ© rĂ©primandĂ©s pour avoir demandĂ© Ă  refaire uniquement son lit puisque le mĂ©nage n'a jamais Ă©tĂ© fait durant notre sĂ©jour ! De plus, lorsque nous avons demandĂ© Ă  changer les draps pour le lit de mon fils, nous avons Ă©tĂ© accusĂ©s d'avoir mis le panneau "Ne pas dĂ©ranger" sur la porte au lieu du mĂ©nage. Ceci Ă©tait un mensonge que nous avons pu leur prouver avec leur vidĂ©o surveillance. En conclusion, la chambre n'a jamais Ă©tĂ© nettoyĂ©e pendant notre sĂ©jour de quatre jours. Je dĂ©conseille fortement cet Ă©tablissement, qui est le plus cher que nous ayons payĂ© en Jordanie, et je compte le signaler au service client.

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