Fontana by Avantstay Gorgeous Mountain Cabin w/ Views, Hot Tub & Game Room!

Beautiful cabin with a great view of Gatlinburg. Loved the fireplace and the hot tub. I was happy that there was plenty of toilet paper, dishwasher detergent, dish soap, and paper towels for our stay. The jacuzzi jets did not work at all. The battery to the igniter in the propane grill was missing so we had to get creative. Half the tv remote batteries were dead or missing so we provided our own, and most of the dishes were nasty and had to be hand washed before use. It turns out the dishwasher completely sucks and didn’t clean most of the dishes even when we rinsed them first. The front entrance was missing weather stripping, had a big gap between the two doors, and seemed very flimsy. If a bear smelled food and wanted to break in, it probably could. Also, as advice to the owner, you’re wasting dollars letting heat escape the cabin. Overall it seemed like there wasn’t a lot of attention to detail when prepping the cabin for our stay and some deferred maintenance. We still enjoyed the stay, but as a landlord myself, these things are important, which is why I’m giving this a good rating instead of excellent.

First of all, I can’t believe the owners of this home not keeping their property up. Mold in the showers, couch was lumpy and dirty (I was scared to get something), the front door so flimsy a bear could get in or a serial killer. It’s the darkest home I’ve ever been in. No lamps only dim overhead lights. The bottom floor couch was leather, so I didn’t mind sitting on it. Whoever did the decorating has poor taste. The water pressure was great and the AC/heat was good too.

The home we stayed in was great. I didn’t agree with the terms of the contracts. After booking with Hotels.com and paying. I am then contacted by Advantstay that I have 15 more pages of conditions I must agree to including a background check. I refused to agree and sign the forms. They said they would not refund me any of my nearly $2600.00 I had paid through Hotel's.com. Hotels.com even contacted the management of Advantstay only to be told if I did not agree with the additional terms I could not stay at the property and I would not be refunded any of my money. I’m not a lawyer but I know after an agreement is made and sign then paid for you cannot then slap 15 pages of additional contract terms and conditions.

This cabin had everything you can ask for. A gameroom, 3 bathrooms, 3 bedrooms, a kitchen, fireplace and jacuzzi! Such a beautiful stay! My sons who are 6 & 9 didn’t want to leave. A cabin up in the mountains was what we were looking for and it was perfect stay up in the smokies totally recommend!😊