The St. Regis Jakarta

Stunning lobby and entrance. The butler service is really outstanding though. I would like to give a special shoutout to Fiktri, the butler supervisor, who really went the extra mile to ensure our stay was pleasant, and that we had a great experience. We were initially unhappy as the hotel was full and it took a long time to check in, despite us arriving in the late afternoon. When Fiktri found out about it, he put in so much effort to make our experience pleasant and comfortable. He was really genuine and authentic, excellent in all the details, and paid great attention at helping us with anything that we need. Very extraordinary butler! Thank you so much.

Cleanliness

There are very few playground facilities for children. The room smelled unpleasant when we entered. I booked two rooms, but the welcome cake and drinks were only available in one.

Excellent with the spread, staffs are so friendly and helpful. the ambient is good that does not give a must rush mindset. it is relaxing and still can work at the same time while enjoying the breakfast.

the pastry and drink counter is a bit far from the dining areas. guests have difficulties finding them unless they are frequent guests of the hotel who are already familiar with the food spread orientation.

My recent visit to The St. Regis Jakarta for the iftar buffet at Bel Étage was nothing short of exceptional. From the moment we arrived, the level of service was polished, attentive, and genuinely warm. The iftar buffet itself was impressive in both variety and quality. Each station was thoughtfully curated, offering a well-balanced selection of international and local dishes. The main MVP was the Iga Bakar & the Grill Station. Overall, an outstanding dining experience and a testament to the high standards of The St. Regis Jakarta. I look forward to returning. Special mention to all the people who takes care of us: Gilang from the Concierge, The Manager Karen, and Ella from Bel Etage

Great hotel service including the butler room service

Lack of choice for food outlets

We recently had a week long sales kickoff event at the St. Regis Jakarta and the hotel staff went above and beyond to ensure the entire event ran smoothly. With almost 200 participants from all over the world staying at the property for a week, I am so impressed at the attention to detail and the level of service we all received. The breakfast and morning and afternoon tea service was also really memorable! Thank you all so much for a great week in Jakarta.

I’ve stayed at The St. Regis Jakarta more than once, and unfortunately the service issues appear to be consistent rather than isolated. Let’s start with the positives: the venue is beautiful. The design, ambience, and overall vibe are exceptional. Architecturally and aesthetically, it feels worthy of the St. Regis name. Rose Deli was genuinely excellent in terms of product quality. The atmosphere throughout the property is elegant and impressive. However, the service level does not match the brand or the price point. Upon arrival, the first room had a plumbing issue — the shower drain was clogged. I was switching rooms anyway, but the process took nearly an hour, which felt excessive for a property of this caliber. Dining operations were surprisingly chaotic. The dinner buffet tables were constantly fully booked, as was the bar, with no apparent preference given to in-house guests over outside visitors. As a staying guest, it was shocking to be turned away from Bel Étage on a Friday night because it was completely full. The Drawing Room served what can only be described as a “soupless” French onion soup — essentially just toppings with no actual broth. At Rose Deli, while the food quality was good, service was largely non-existent and many seafood items were out of stock. The St. Regis Bar was marked fully booked — yet visibly empty. This was confusing and poorly managed. Concierge assistance was unreliable. A simple request for medicine delivery to the room was ignored. There was also a loud party continuing past 2 a.m., and while the staff were “moderately” addressing it, the disruption should never have reached that level in the first place. Overall, everything felt slow, disorganized, and confused — particularly during what appeared to be a holiday period. If the hotel struggles operationally during peak times, that is a management issue, not a guest’s problem. Being a Marriott Bonvoy Platinum Elite member seemed to carry little weight here, which is disappointing given the loyalty expectations tied to the brand. This is a property with world-class design and atmosphere, but service that feels closer to a mid-tier hotel. For a St. Regis, that gap is difficult to overlook. I sincerely hope management addresses these recurring issues — because the physical product deserves better execution.