Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret

The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.

Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.

Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!

It was like living in a beautiful jungle. The staff was awesome and assisted with all of my needs. I can’t wait to return.

Hotel and staff were amazing. The environment was Tropical and majestic. Was able to feed monkeys.Parking was difficult due to all trees. Hard to find if using Apple Maps recommend using google maps when traveling in Mexico.

The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel

Helpful, friendly staff. Perfect location for a family to visit Explor and Excaret. Small pool and delicious dinner menu. Basic breakfast menu included: scrambled eggs or omelette. Would recommend!

I liked the personnel attentiveness. Everyone was nice and ready to help.

Parking is difficult. It was difficult to find the place. We had unexpected insects 🕷️ in our bead. Place looks much better in pictures. There is no body cream available.

Everything is amazing, staff, food, location, beautiful consept 😍

Need to maintain and clean the pool. The location is great but in the same time because is very close to the xcart park have so much noise from the people that enjoy the zipping line

Hidden gem in a tropical lush forest. Complimentary breaky wasn’t huge but just the perfect selection to keep everyone happy. Room was trendy. Don’t use the pool but looked inviting.

Mosquitos. Bring repellent! (Outdoors though, room itself was okay with AC)