Wink One Thibault

One excellent member of staff, who was fantastic at helping us try to address issues, but otherwise check in experience and experience with manager was terrible. The room had not been cleaned properly prior to our arrival and the toilet leaked.

There is no parking, there is no pool, there is no service

Front desk service awful. No room keys. Lost reservations. Rude. Unhelpful Rooms clean and modern Shower leaks

Staff at front desk awful. They have no idea what is going on and kept staying reservations were cancelled and then finding them after serval hours of stress. No key for room - they had to take us up every time. Very annoying. Bathroom leaks, but the rest of the room are very nice and the views are good. Just left down by the staff

On the Hotels.com website it says the hotel has 1) free parking, 2) you can order breakfast and 3) the hotel has a pool. Turned out none of these were accurate as the parking was full during the whole 5 days stay, no breakfast could be ordered and they had just started to build the pool. Also the key cards didn't work and the shower leaked into the whole hotel room making the floor wet every time we showered. Location was very good and the staff were nice even though they really couldn't help with any of the problems.

Security 24/7 and close to everything. I love it there.