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5.8 / 10 Guest Rating

BALAM Playa - 15 Th. Ave

15 Avenida Nte Centro, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

BALAM Playa - 15 Th. Ave - main view

About the Property

Beachfront Bliss and Relaxation
Immerse yourself in seaside luxury with exclusive access to our private beach and unwind at the beach bar with your favorite drink.

Convenience at Your Fingertips
Enjoy complimentary wireless internet and concierge services, as well as a daily continental breakfast to kickstart your adventures in Playa del Carmen.

Prime Location for Exploring
Located minutes away from popular landmarks like Founders Park and Quinta Avenida, our hotel offers easy access to the best of the city's attractions.

Found your ideal beach retreat! Book your stay at BALAM Playa - 15 Th. Ave now for a memorable coastal getaway.

Facilities & Amenities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Designated smoking area
Street parking
Concierge service
Wheelchair accessible
Free breakfast

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 8:00 AM to 11:00 PM.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

5.8
Good121 verified reviews
AI Summary

Guests highly rate the excellent location and frequently praise the friendly staff.

Categories

Cleanliness3.6
Service7.1
Location9.1
Room Quality4.6
Amenities5.6
Value for Money5.5
Food and Beverage4.6
Overall Experience6.4

Select topics to read reviews

O
Omar
Verified booking
family
Standard Room
Stayed in Mar 28, 2025

"Excellent"

8.0

Buen lugar para descansar

Helpful?
J
Jesus Antonio
Verified booking
family
Standard Room
Stayed in Mar 24, 2025

"Exceptional"

10.0

customer service

Helpful?
E
ERICK DANIEL
Verified booking
Standard Room
Stayed in Mar 23, 2025

"Pésima estancia "

2.0

Lo escogí solo para dormir y fue muy mala experiencia, servicio de recepción fue bueno en el check in un señor amable y atento, contrarió cuando hice el check out una chica con actitudes nefastas y poco atenta, el lugar pésimo, humedad en las paredes, sucio (estaba un cepillo de dientes supongo que del huésped anterior), lavabo un poco tapado y se salía bellos y mugre que había en la tubería, mucho ruido por el pasar de los carros por afuera, por este mismo presupuesto pueden quedarse en un mejor hotel, no lo recomiendo en absoluto

Helpful?
E
EDISON
Verified booking
Standard Room
Stayed in Mar 22, 2025

"Good"

4.0

Very bad attitude from the girl in the office

Helpful?
A
Angela
Verified booking
family
Standard Room
Stayed in Mar 22, 2025

"Exceptional"

10.0

This hotel was exactly what we were wanting! The location is wonderful, located next to so many different shops and restaurants in very close to the beach. Rooms are basic but clean. The rooms are only $25 a night so the price is awesome if you’re coming here expecting all types of amenities, you will be disappointed. We are used to staying in budget hotels so this is exactly what we were looking for! The breakfast is toast, juice, and coffee, if this is something that is not to your liking, there are plenty of other breakfast restaurants around this hotel. The rooftop pool was awesome. We had the whole thing to ourselves every night. We would definitely stay here again please don’t let all the other negative comments. Stop you from staying here if you’re wanting a budget friendly hotel in a great location than this will be the hotel for you.

Helpful?
L
Luisana Del Valle Albornoz
Verified booking
family
Standard Room
Stayed in Mar 18, 2025

"Good"

2.0

Dicen que tiene estacionamiento y no es así, el Hotel esta sucio, huele a hongos y humedad, el aire no funcionaba correctamente y el personal brinda atención de manera nula! No soy de dejar este tipo de reviews pero tuve que salir corriendo de ahí al solo estar una hora, porque el olor era terrible!

Helpful?
S
Sergio jair
Verified booking
partner
Standard Room
Stayed in Mar 17, 2025

"Excellent"

8.0

Muy bien

Helpful?
N
Niket
Verified booking
Standard Room
Stayed in Mar 15, 2025

"Good"

2.0

The location is good; however, the property is terrible like a roadside lodge with old torn bedsheets, bed bugs, smell, etc.

Helpful?
L
Luis Fernando
Verified booking
Standard Room
Stayed in Mar 12, 2025

"Falta de limpieza"

8.0

El lugar es sencillo y en buena ubicacion lo malo es que en los 5 dias que estuve nunca me limpiaron mi cuarto

Helpful?
F
Flaquita
Verified booking
Standard Room
Stayed in Mar 12, 2025

"Good"

2.0

Todas las paredes estaban llebas de moho, lo reporté pero dijeron que no tenian otra habitación, no dormí en ese lugar debido a las condiciones. Fue mala mi experiencia

Helpful?