Crowne Plaza Chaozhou Riverside by IHG

View of the river and Guangji Bridge

i stay there 3 days 2 nights with my family, but that's really worst expereince i have ever stayed in a "5 stars" hotel, no matter the hardware or software, it can't deserve 5 stars, not even reach an internation hotel standard. 1. i booked mountain view twin beds room but when we check in, the front desk staff told us all the 1.35m twin beds rooms were occupied already, only 1 room with 1.1m beds room left, but as we have 3 adults, seems not appropriate for us, then we asked whether any other twin beds rooms available and we can pay more to upgrade but he said no more room left, then we can just propose to add 1 bed in the room, there is upcharge Yen$425 per night, we have no choice but paid. But finally i noticed the room i booked was twin beds with 1.35m, so we request him to cxl our additional fee of adding the bed and he called his manager come and the manager advise can offer a twin 1.35m beds room to us, acutally that's what we originally booked, but we spent almost half hours there to get room card. 2. the 1st night when we came back the hotel but the room card is not function, we get down to ask front desk to restore the card, but it was still not workable, then we call front desk again and the staff come to check guess the lock run out battery, then ask us wait their manage to charge the lock, after the reboot and charged, we can enter the room and they ask techinicians to repair the lock, it took almost 20mins to wait outside the room and almost half hour in total to get the lock restore. 3. the hair dryer is out of service and we wait almost 1 hour for the room service staff to get us a new one after call back the hotline. 4. there was a tooth pick left on the floor at the 1st night, i see can see it after room clean up the next day, that means no one clean the floor. 5. there is stink in the bath room 6. there is mold at the ceiling in toilet and seems hv water bleeding on the wall too, it's new hotel, just wonder why the maintence is so bad. The only good thing is the view as we can see a broad view of HangJiang and the breakfast is nice but it's not worth for the value.

Good location amazing views and good breakfast. Beds are comfortable. Stylish decor

Front deck staff lack of flexibility have room to improve

The location, the great water & mountain views, the new hotel with stylish decor. Breakfast is very good !! Close to Chaozhou sightseeing, definitely will stay again in the future

One Front desk staff a bit lack of flexibility to due with guest when she accidental lock out herself.

jiajia，dman is very kind and good

non

jiajia和dman nicely

non

Neighbourhood is new thus shopping and restaurants facilities non-existent

Lounge facility.

Best hotel in Chaozhou. The room is new and large. Jennie from front desk is amazing. She is super nice and professional. We were be able to check in early and Jennie upgraded the room for us. The view is amazing! She also add our contact to recommend some location restaurants and information for us. 10 of 10 for her!