Hotel Sureño Yucatan

I had a good experience at Hotel Sureno. The rooftop is really nice with the pool and the restaurant is good. The hotel is 20mins walks from the city center which is perfect !

Staff extremely helpful

City transportation

Where do I begin … at the front desk of course ! The staff are the most wonderful women and are beyond helpful. I was traveling solo and could not have felt more safe and welcome . I am a travel agent so I have a range of experiences. Always there for you AND you can stay in touch through Whatsapp if you are in town and need help . Corporate please reward the front desk staff . They are your gold ! My room was great with everything you need ! Comfy bed , great water pressure and hot water . Big tv with Netflix ! Clean as you can get ! The lobby is beautiful and sparkling clean , as is the entire hotel . They have a ‘flea market ‘ on the weekend with beautiful crafts and fruits . There was also a rooftop event with wonderful music wafting on the beautiful breezes . Great vibe and a lot of fun ! The rooftop pool was on the smaller side, but you could sit and have a great view of the city . It is surrounded by beautiful plants ! This hotel offers a great location with a straight shot to Merida central , a 12 block walk . Safe safe safe … did I say Merida is safe??? A new Walmart is a short walk . You want to get your alcohol and snacks here . Lots of great restaurants to walk to but WHY ??? The restaurant at the hotel does not disappoint. All the waitstaff deserve kudos for being the absolute BEST !!!! Hector and Elias are standouts , but ALL do an excellent job !!!! The food is outstanding! It’s a Michelin star restaurant. The prices are reasonable! I had a beef filet that was perfect cooked . Thank you! As a travel agent I can highly recommend this property!!

Vas service, I didn’t get the vip amenities the room was too small, wasn’t a good experience

Muy mal servicio porque tuvieron eventos todo el fin de semana, no hubo room service ni servicio en la alberca porque estaban ocupados, si no vas a tener el servicio que prometes no recibas reservaciones fuera de tus eventos o contrata más gente (eran 2 meseros para 250 personas de evento) pero de verdad muy mala experiencia, terrible

Nunca te dejan saber que no te daran factura, mi viaje fue de trabajo y tuve muchos problemas por no tener factura NO es un ligar para quedarse si vas de trabajo.

Amazing little boutique hotel with an awesome rooftop.