The Eddy Hotel Tucson, Tapestry Collection By Hilton

I usually love this hotel. Nit this stay. The heater was not working. Room was 67*. I asked the front desk attendant (two different individuals). When we returned from dinner we were told everything was fine. It wasn’t the room was at 66*. We decided to go to bed as it was late. It was 64* when we woke up. I advised the front desk in the morning of the issue. Complete indifference. I sometimes wonder if staff think these hotels simply run themselves and patrons are all people with uncritical and indiscriminat needs.

Ease of booking it with booking.com

So many issues! - Window looked out at a rock wall - Windows didn't open and room smelled and was stuffy - No drinking water in room - Light switches were wired backwards on night stand - Bathroom light switch was broken - Parking was limited - Breakfast was slow and over priced ($18 for two pancakes, one strawberry with an ounce of syrup?!...didn't even get butter!), not to mention under staffed

Checking in for a week and it has not started off well. Front desk person was FAR from friendly. We grabbed the only luggage cart and the wheels were flat. As we walked by front desk we said oh these wheels are flat - he said I'll tell maintenance. Not let me find you another one or anything to be helpful. All he wanted to do was go back to his phone. My husband then went down to see if we could get a better view room - not an upgrade but a view of the surrounding mountains and not the empty landscape we are looking at now. His response was no all the other rooms are blocked out. Everyone gets a view of the parking lot. The bathroom has a barn door type door on rollers - you literally have to yank the door to close it and I’m sure we will wake anyone below us as it makes a loud noise. It appears it’s not on the track correctly. We are and have been Gold Elite with Marriott and thought we would try it Hilton for a while - with this kind of customer service I guess we have our answer. I will update my stars at the end of the trip if necessary.

Everything but what brought me was electric charger.

Everything was very nice

Känns nytt och fräscht. Bra läge, enkelt att ta sig dit och enkelt att parkera på hotellets parkering. Exemplarisk städning på rummet. Fint poolområde.

Gillade det mesta. Men hade uppskattat en badrock på rummet att använda till poolen. Det tog också lång tid innan varmvattnet kom i duschen.

It was clean, updated, and quiet. The staff was super friendly and helpful! They even had free wine for us provided by a sponsor for UA family weekend. A staff member brought my son a beach ball and goggles to play with in the pool. That was so thoughtful!

The only thing I can think of is that they didn’t have an ATM on the property, but there are plenty in the area, so it wasn’t a big deal.

This was an excellent hotel. The room and service was impeccable!