AC Hotel by Marriott San Diego Downtown Gaslamp Quarter

The property is perfect, the manager Anthony is very polite and professional.

Nice rooftop heated swimming pool, great location and good mattress.

Cleaning is ok, but not up to higher end standards I would expect from a Marriott brand. The king room while enough for a weekend remains a bit on the smaller side.

I would like to highlight the manager at the reception, who was extremely kind and helpful. Due to a flight cancellation, I arrived very early in the morning, and he arranged a room for me until my assigned room was ready. He later moved me to a better room on a higher floor, which I truly appreciated. However, when he was not present, the reception staff refused to give me the room I had already been promised and stated that the hotel was fully booked. Only after the manager arrived did they suddenly find a room for me, which was confusing and frustrating.

Unfortunately, my experience at the restaurant was negatively affected by the server at the restautrant. Even after I clearly stated that I do not speak Spanish, she continued speaking to me in Spanish and mumbling, making communication uncomfortable. She repeatedly asked where I was from and constantly brought me a bill, even though my breakfast was included, crossing out the price by hand with a pen, which I found unprofessional. She frequently asked for tips despite providing poor service, was often absent, and did not replace basic items like milk, coffee etc..Additionally, the coffee was served extremely cold and she did not bother to replace it with a hot one. The location is good; however, after 8 PM it is not recommendable to be outside, as there are many homeless people in the area and the music is extremely loud and it's not possible to sleep.

Ser atendido en el desayuno por Silvia y por Alení. Dos personas tremendamente amables y cordiales que recordaré. La ubicación es excelente y las instalaciones muy prácticas y limpias.

Que no podía dormir de las 9 de la noche a las 2 de la madrugada por la música que hacía temblar las paredes. Así no se puede estar. Deberían habeme advertido o darme otra habitación. El hotel no estaba lleno. Si vuelvo a San Diego no volveré ahí.