Paradiso Resort & Spa

Helpful staff

Reservations went smoothly at first, staff was responsive. The day we checked in, things took a turn; one of the three rooms was not available until 5:30pm (we called prior to 3:00pm to let them know we're coming), rooms were not cleaned (previous guest had left food in the fridge), sink faucets did not work, rude customer service (front desk were harrassing my kids about confirmations we set 3 days prior, instead of making contact with the number on file). The day of our family event, we opted out of having a private party and front desk informed us that there was another event at the pool (we thought of the other guests who booked for the weekend), much into the party, we got approached by front desk about payment of our additional guests (fees were inconsistent, their reason was "new management" but no manager ever appeared). We had high hopes for this weekend stay and a successful family event especially since our past experience left us satisfied and wanting to plan another. Despite all arrangements we did in advance, we had made 3 stops at the fron desk for questions they had. Customer service was terrible.

Stayed a week with my Fiancee. We got married and enjoyed our early honey moon, with the Hotel. Staff members are friendly, and nice they are awesome.. The Property is clean and very nice, Pool, gym and spa facilities are well kept.Will definitely book again to stay when I visit Saipan Cnmi again. From Guam 🇬🇺 Hafa Adai & Si Yu'us Ma'ase

For a 3-day vacation, this hotel did the job. Overall, my experience was positive and the rooms were nice. However, over the 3 nights I was there, my room was not serviced once. Moreover, when I checked in around 3 AM and I called the on-call number, no one answered. Thank God there was the security guard who was able to help me out. However, considering the Saipan heat, the A/C was blasting, which was awesome.

Good price, friendly staff, the room is nice, clean and comfy beds. Love that we can use the pool even after hours.

Hotel is safe and quiet

Very well kept, clean hotel with nice personnel. The restaurant/bar was being remodeled.

The staff! Can’t stress it enough how their hospitality is so great. They are all very welcoming! Highly recommend. Would definitely come back and stay there again. Thank you so much!

The hotel lobby looked very inviting. The room was a good size but looked very bare. Even a live plant in one corner would have been an excellent addition. One important thing to note would be to pre-order any meals as they are brought in from outside restaurants.

I liked this hotel because it was close to the airport and not far from downtown. The staff were really friendly and the rooms were clean and nice.