Faro Design 1 by Homing

The apartment was dirty with things left by other guests. The bed was really unconfortable. One of the people form the agency woke us up during the night asking to go and open the main door to another guest. Guest service was the worst of all my life.

The apartment itself was clean, modern and in a good location.

It is genuinely disappointing that I have to leave this review. Unfortunately, our experience after checkout completely overshadowed the stay itself. We accidentally left three coats in the apartment wardrobe and reported this almost immediately, including the exact location where the items had been left. Despite this, we were repeatedly told that “nothing was found”. What followed was weeks of extremely poor communication, dismissive responses, and eventually complete silence from the property management company. A formal police report was filed in Portugal and the issue was escalated through Booking.com, yet meaningful engagement from the accommodation never came. Mistakes happen — guests occasionally leave items behind. The real issue here was the handling of the situation afterwards. There appeared to be little interest in properly investigating the matter, checking with housekeeping staff, or providing any meaningful customer service once the stay had ended. It is a shame, because the apartment itself was actually nice. However, based on the management and aftercare experience alone, I would not feel comfortable staying with this property group again. Nor would I recommend them.

De locatie en het appartement zelf waren voortreffelijk!!

We wisten niet waar we het afval moesten laten. Buiten geen containers gevonden.

The apartment is 7-10 minutes from the old town. 2 bedrooms. 2 bathrooms. It has parking which is a big plus

There is no dish detergent, coffee capsules, sugar, etc. You have to buy them all yourself.

Clean, modern, well equipped and spacious apartment located conveniently in the city centre. Easy check in and check out, all access instructions were provided promptly. We were allowed to book in earlier than the typical check-in time, which was very helpful. Swift and courteous communication with the agency via email and WhatsApp. Overall, a very positive experience!

N/A

Excellent location!

Only one kitchen towel :)

La ubicación lo nuevo que estaba y el personal de la agencia

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