Z&Z House

L accueil, la situation géographique

Un peu vieillissent, et le bruit des climatisations

The location was good

The room was very dirty and smelly. The linen was wet the first night.

Todo

Era todo perfecto

Location was great and the staff are excellent

N/a

The staff was very friendly, and could speak English

The location was good being so close to sinbi muay Thai and I could get to chalong, Rawai beach and nainharn beach on motorbike in 10minutes. The shower and toilet facilities worked. Zee

Bed only had two soft thin pillows. Nearly most hotels in Phuket give 4, there were cobwebs and spiders outside balcony so I avoided using it. Poor lighting in bathroom. Sink was small. Very low pressure in sink and toilet. The furniture was very old and needed re painting or modernising. The fridge was old and so were other appliances. Every day the room was cleaned in some days they cleaned better than others, some days you would get 2 fresh bath towels and 2 fresh hand towels, some days you only get 2 fresh bath towels only. I had to regularly speak to reception staff sometimes to make sure about towels and other small requests you would expect standard. They are clearly understaffed. In fact there are signs stating they have limited operating hours and they acknowledge they are short staffed when speaking to them. The swimming pool looked filthy. So many leaves, dead fly's In their I didn't want to swim. There never is anyone to clean and maintain that area whilst I have been staying whole week. My opinion is the management or ownership spend far too little to serve or improve this hotel. It has so much potential to do brilliant but it's not well managed. The staff are friendly, polite and do help as best as they can but not their fault. They are limited in what they can do.

Everything was great, location is the best and the staff so friendly

The staff are friendly and helpful, additionally the room view is dazzling.

Nothing.