MainStay Suites North - Central York

Morning receptionist isn’t pleasant. Appears to be miserable with position.

Arrived at Maintays and the check-in process was very smooth. Went upstairs to check out the room and it was dirty. When I called downstairs about the room, the from desk lady (I think her name was Victoria) was very helpful. She came up and took pictures of the problem areas. She showed me two other rooms, but they were not better. I opted to have housekeeping clean the room. Jas was on it! She cleaned that room from top to bottom and changed the sheets, including the mattress cover. The rooms are very large and the bed is very comfortable. They just are not clean. The service was great and the hotel is not in a bad location.

person at front desk was incredibly rude

Nice quiet stay, Breakfast was great!!

Nice place

The receptionist showed extraordinary kindness.

We appreciated the front desk representative, she was helpful and friendly. (Evening rep)

Easy check in, decent property, they are under staffed, our room had a pull out bed and no sheets were left in the room for the pull out bed. There was food on the floor in our room from the previous guest. The dresser drawers were broken/off track and we couldn’t use them. The phone in our room didn’t have a dial tone/ work. We had to use our cell phone to call the front desk and ask for bedding and towels. The lady at the front desk told us that we had to come get it ourselves. Two of us went down to get the items. When we got to the front desk no one was there and we had to wait 8 minutes until the lady came back. She gave only sheets and no blanket for the bed. I have a arm injury so even with a second person it was painful for me to carry those items back to my room. The room was small, the breakfast was ok. Don’t want to forget about all the ants at the front door of the hotel.

Location was perfect for what I needed

Where do I begin? The front desk person was rude and acted like she was being bothered when I checked in. She kept ear buds in her ears the whole time and I repeatedly had to ask her to repeat herself because she talked too soft. The room had a very strong fragrance from either carpet deodorant or some kind of room deodorant. The carpet was worn and frayed with long strands at the end of the carpet edge. There were bugs in the bathroom. I asked for a different room and was told there wasn’t one. I asked for a refund and the desk clerk had to call someone for permission. The person then couldn’t print a receipt and wanted to email it to me. I never got the email so I refused to leave until I got a receipt showing a refund. This is one of the worst hotels I’ve booked