Host & Stay - Sandcastles Apartment

The appartment was clean and adequately furnished for our short break. The beds where comfortable and the location was great. A10min walk into town with great views of the coasline.

Elrctric car cjarging was nearly impossible.

Location and apartment were perfect

Nothimg

Blick auf die Nordsee

Geruch um Badezimmer

Location , comfortable, comfy beds , shower ,Bluetooth mirror was a great novelty our son loved it

Windows letting cold air in , had to put cushions at door to stop cold air

Bright and cheerful. Sofa comfortable, kitchen has all you need for a short stay, good location, double bed with nice linen. Walk in shower with some toiletries. Tea and coffee left in jars for use. WiFi east to get into.

Pillow very flat and no spare to correct this. Awful damp smell in bathroom even with the fan on all the time Fan very noisy even at night First info for entry to building didn’t arrive for 30 Minutes after check in so took a while to get in Check out was awful. Information at booking said 7.30-10.30. We received an email at 9.30pm the night before saying 9am check out. We didn’t open email till the next morning at 8.15 so only had 45 mins to get up, showered, packed and have breakfast.

Good kitchen facilities for self-catering with a full-sized fridge-freezer Apartment was clean and spacious. Location was excellent- easy to find and walking distance to town, beach, abbey etc

The property was well-equipped for a self-catering stay but it might be helpful to provide washing-up liquid and a dishcloth/J-cloth or advise in the facilities details that customers should bring these themselves.

This could have easily been a 4-5 star review however we were unfortunately incredibly let down. Firstly we were only given the postcode of the address, instead of telling us the number and name of the house the apartment is located in, so it was a bit of a struggle to find at first but once we were in it was a beautiful apartment (some scuffs and scrapes but still lovely). There were 3 of us staying there and we were only provided with 2 towels, 1 toilet roll and limited body wash. After hunting through the place for the bedding for the sofa bed (located in a under the sofa drawer by lifting the right side of the sofa up) no directions were given for that you’ve got to find them yourself we found a duvet and pillows but no sheets, duvet cover or pillow cases. When we messaged to tell them we were missing a towel and bedding instead of offering to supply them they insisted they were in the apartment. They weren’t. We looked in every nook and cranny and every drawer etc in the place. We told them this and they basically called us liars and didn’t offer any solution. They said we could file a complaint but the link they sent us had been removed so we couldn’t even do that. Unfortunately the toilet smells of drains after just one flush. It was just a really unfortunate turn of events because if the supplies and customer service had been better this would have been a really lovely stay but as it stands, it was not.

Location, lift to 3rd floor, view of West Cliff bay,

There was a lot we didn't like Only two large towels, one toilet roll, no welcome or hello ! gifts like bottled water. There was a coffee pods machine but no pods. Only 3 tea bags, no milk and the pans and plates were dirty, some with stale food. The frying pan was disgusting. The toilet/bathroom stank like a sewer. I complained and someone called Karen promised to" look into it" but nothing happened. There were 2 sachets of shampoo/bodywash and one half sachet that had been pre used. I don't normally give a bad or even a poor review but the whole 4 day break was spoilt by these factors. It's not pleasant having to wash up someone's elses filth. Obviously no one checked Two other points. One the double bed was smaller than the normal king or queen size Secondly after booking we were constantly bombarded with emails from Host and Stay. Many were for a private chef, the others were constant reminders, confirmation of booking, discounts etc. It was a constant bombardment and I guess automatically generated If 'Karen' had got back I would have asked for a partial refund, but of course because we'd only booked 4 nights she didn't So to sum up nice place, super location, but seriously let down by the very simple things that make a difference. There was absolutely no customer service and Host and Stay skimped on the little details. Also I noted quite a lot of minor damage, nothing to do with us but things that were easily fixed they didn't do. Very disappointing 😞