Host & Stay - Eden Cottage

This was a lovely quaint property, very badly let down by the lack of maintenance and some cleaning. Bedrooms were comfy, although even at 5ft2 I couldn’t stand up getting out of the double bed due to the angular roof. The kitchen/diner and the lounge were a good size and well decorated. The wood burning stove in the lounge was great for the evening. The kitchen was very well equipped with plenty of pots. The little garden at the front was a sun trap and lovely to sit in. The location was superb.

The upstairs en-suite had a broken shower in it, which apparently had been damaged for a long time. We were not advised of this at the time of booking or subsequently and when we reported it on arrival got no answer for two days and then just a glib “we know” email. Consequent to the damage the wall was visibly damp in the stairwell. We were not offered any compensation for the lack of facilities. Had we known in advance that this was not fixed we would not have booked this particular cottage. Additionally, the downstairs wet room showed no signs of having been cleaned as there was hair left on the drain.

Second stay here. Beautiful cottage. Clean warm.

My main problem was the shower in ensuite. It's dangerous!! It is broken and I was scalded. Following trying it I saw that this has been mentioned in the visitors book a few times. No problem with only one shower...but please label it for safety!

Lovely warm and cozy cottage

Everything was perfect.

Hard to find.

The location was brilliant - very private, but this didn't come across in the description. The cottage is at the end of a row of 4 cottages, through a gate. No vehicles or people going past. There was lots of kindling, paper and logs for the fire. The kitchen is very well set up. The living room was very comfortable and the beds were super comfy.

The en-suite shower upstairs was permanently on very hot water and could not be turned down. Someone in the guest book has previously mentioned this, but it's still broken - and could cause injury due to the high temperature of the water. In the downstairs wetroom, the flooring is uneven and looks and smells mouldy. The rug in the living room looks dirty and stained and needs cleaning or replacing. The soap dispenser in the wetroom was empty and the clock in the kitchen didn't work. There was a folder for info, but it seemed incomplete. The windows were filthy - I cleaned them myself!! They looked as if they hadn't been cleaned in weeks and gave the cottage a run-down look. Most of these are very minor points and could be readily put right - it's often the attention to detail that users of cottages look for. Apart from this it was lovely.

Wonderful location with a very pleasant garden area to the front. Plenty of space inside the property. The kitchen was well equipped.

Arriving in the dark (as most guests will from November to late February) is difficult as there is no outside light or security light that works over the door. This also makes the key safe hard to find in the dark. There were a couple of issues with cleanliness which I reported separately to the managers. While the cottage is comfortable, the cottage fittings in kitchen and shower rooms could do with some maintenance or updating.

A beautiful, cosy and comfy little cottage so we would definitely stay again.

Perhaps could be a little cleaner. Mouldy bathroom (just needs some attention on the grouting to wet room), crumbs and bits on the floor in certain areas like entrance and lounge and hair found in kitchen cupboard.