Mövenpick Balaland Resort Lake Balaton

Overall, the picture looks wonderful, but when it comes to the details, there are many shortcomings. The hotel itself is beautiful, and for children it is truly a paradise. However, despite having a half-board package, the first surprise came at our very first dinner. We arrived about an hour before the restaurant closed, and there was almost no food left. Even worse, drinks were not included and had to be purchased separately. There was not even a basic water station available. For a five-star hotel, charging guests even for water during dinner is, in our opinion, a major disappointment and a serious flaw. We were also very disappointed that both at breakfast and dinner, despite the official serving hours, many dishes were already empty 30–60 minutes before closing and were not being replenished. We had to ask staff for basic things such as a spoon, and even had to request a banana for our child because they had already been removed. The watermelon looked old and poorly presented, and overall the food appeared to be of rather low quality. The service throughout the hotel was very weak, especially considering the hotel's category and prices. In addition, almost everything in the hotel is very expensive. The resort has great potential and beautiful facilities, but unfortunately the level of service and attention to guests falls far below what we would expect from a five-star property.

when it comes to the details, there are many shortcomings. The hotel itself is beautiful, and for children it is truly a paradise. However, despite having a half-board package, the first surprise came at our very first dinner. We arrived about an hour before the restaurant closed, and there was almost no food left. Even worse, drinks were not included and had to be purchased separately. There was not even a basic water station available. For a five-star hotel, charging guests even for water during dinner is, in our opinion, a major disappointment and a serious flaw. We were also very disappointed that both at breakfast and dinner, despite the official serving hours, many dishes were already empty 30–60 minutes before closing and were not being replenished. We had to ask staff for basic things such as a spoon, and even had to request a banana for our child because they had already been removed. The watermelon looked old and poorly presented, and overall the food appeared to be of rather low quality. The service throughout the hotel was very weak, especially considering the hotel's category and prices. In addition, almost everything in the hotel is very expensive.Another very serious issue that should be addressed is the extremely slippery floors in both the bathroom and the shower area. This was not only our experience – we heard the same complaint from many other guests throughout the hotel. We are not sure of the reason; perhaps it is related to the water or the floor surface itself. However, the situation is genuinely dangerous. Our 5.5-year-old child nearly suffered a serious injury while simply standing in the bathtub. Even while holding onto an adult, any small movement could cause a fall. At first, we thought the problem was limited to the bathtub, but we quickly discove The resort has great potential and beautiful facilities, but unfortunately the level of service and attention to guests falls far below what we would expect from a five-star property.

Top hotel...premašio je sva očekivanja!

Tényleg családbarát. A Family park hatalmas élmény a gyereknek. A kiszolgálás is nagyon jó volt

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Soba nije imala noćne ormariće, USB-C punjač nije radio, krivo mi je zaračunat trošak minibara