Benrose Hotel

The room is nice

Very simple but clean. Our room was without window but this is no problem as air conditioner worked perfect.

Fast and very good service..

Nothing

Very nice and the location is super

- The location is right in the middle of the city center, providing great access to both CDO Uptown and Downtown. - Breakfast is delicious, and the serving size was adequate. - The elevator is fast and very reliable.

- The front desk staff Razel was not very helpful and gave wrong information about my booking. She seemed aloof and unable to answer any of my basic reservation questions. - I also requested an extra bed in our room, and Razel initially said "okay". Thirty minutes later, I followed up, she retracted her statement, and said that they cannot provide any extra beds in the room. It's as if I were waiting for nothing. - The booking of two twin beds per room was not followed, even though it was explicitly requested before checking in, and no offers of amends were given. - Toilet water was black in color during every flush, as the water closet seemed to be stained. - The bathroom floor was always wet because of a leaky toilet. - We stayed for three nights, but housekeeping never serviced our rooms. - Dining room seating for breakfast was very limited, and staff do not bus out the tables promptly, so used dishes are left to sit.