Omni Tempe Hotel at ASU

One of the finest hotel experiences with a staff that is so professional, warm, and helpful. Didn't want to leave! My room was superb.

Second stay here and both have been great. The location is excellent, easily walkable to everything I need on my stay. I ended up having a work deadline though didn’t want to change my trip plans. I was pleasantly surprised with the option to get the external display monitors via OutPost. Having these display monitors in my room has made my life so much easier. I’m able to still meet my work deadlines and enjoy my time in Tempe :) this made my trip so much better and is a deciding factor in where to stay. Best of both worlds. Thank you OutPost and Omni Tempe.

The lead engineer, he was so awesome, kind, and generous. He and his team fixed the AC in the room, and he sent us up cookies and drinks to apologize for any inconvenience. He was super nice, professional, and it was a sweet gesture!

nothing

I rarely leave reviews but here I am. I booked this hotel 5 months in advance for a 3-day music festival, a 4-night stay. We were traveling from out of state and this was a big gift for my son, just the 2 of us, for a big weekend away. The day of arrival, at 3pm local time, I received a call from Kevin, a supposed supervisor, who very apathetically and unapologetically delivered the news that we would not have a room upon our late arrival because they overbooked the hotel. He stated we would be in a Fairfield Inn 5 miles away- not at all where we wanted to be and definitely not the same quality hotel. On the call, I refused to accept that they were delivering this news to me and very assertively told him to figure something out from us and move something around. He said he would "figure something out", so we arrived at 12:30am and we were sent away, because Kevin did indeed NOT figure something out. We were left to Uber on our own at 12:45am, to a hotel 5 miles away. The hotel we were sent to was fine but not acceptable, not a lateral move. Plus, I have a 17 year old and they gave us a room with a king bed- not ideal to sleep with a 6' tall kid. We were able to check into the Omni the next day at 11am, after Ubering back. Thankfully, a wonderful staff member, Maverick, took care of us upon check in. He was the only kind, patient, problem-solver that we encountered during this ordeal. The only compensation for all of this was $100 food credit and they covered the cost of the lesser hotel room the first night. They still charged full rates for the 3 remaining nights, which were price-gouged due to the festival, so it was almost $500 per night for a mediocre hotel. Overbooking hotels should be illegal. As a travel company owner who only books trips outside of the States, this is NOT something that's accepted in other countries.

The room was very comfortable and spotless. Great location.

Wasn't prepared to not have parking close by.

Cleaniess

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