Hotel Tila

Ubicación y limpieza, muy buena ubicación

Ubicación cerca de iglesia museo y variedad de restaurantes

En general todo muy bien

Really lovely hotel in a great location. Everything was very clean and felt up to date/new. My room was spacious with a very comfortable bed and even a small outdoor space. The bathroom was equally spacious with lots of towels and toiletries - very large lovely shower. Great location in the heart of Cholula - walking distance to most places. They were able to keep my car safely parked during my stay and had attentive helpful security.

The only things I found frustrating were when I tried to extend my stay on Booking.com and was able to do so on the site, they then told me that Booking was not up to date and therefore I could not extend my stay as there were actually no rooms available. They were then unable to cancel my reservation, and I was also unable to cancel it on my end and am waiting to hear back from Booking to get my money refunded. This was just a frustrating process and that they could not simply cancel the reservation to ensure I did not get charged. I also asked if they had any water at the front desk and they said there was water in my room for drinking, which to me implied that the water bottles were complimentary as they did not offer any drinkable water as a facility to guests. I was then charged for the two water bottles I drank.

Central location, stylishly furnished , very friendly staff especially at the parking garage.

The capsule coffee machine didn’t work. And yes, I have some experience with these. They provided the wrong capsules. The bathroom is not separated from the bedroom.

Excelente lugar

Die sehr zuvorkommenden Mitarbeiter. Super freundlich und hilfsbereit.

Everything was beautiful litteraly everything

The property is in a beautiful area close to everything 🤩

Great location and ambience.

Rooms and bed were fairly small with only curtain door to toilet and shower.

Well conceived, modern design. Friendly, service oriented staff.