Eternal Flame

Super helpful owners - thanks so much! Great breakfast and onsen, really convenient location and lots of good food places nearby.

The mattresses were really old, almost exposed springs and uncomfortable. This place would be a 10/10 if the beds were comfortable!

Nao and Kimi and their staff make this place special.

Nothing

We stayed at the new chalet and loved it! Also the main house and lounge area is very cozy. The location is perfect to catch different ski busses and a short stroll to the Echoland Main Street with shops and restaurants. The in house Onsen was another highlight after skiing. Be prepared for an amazing 3 course breakfast!

nothing - the only remark I could think of is that I was missing hooks/ rail to hang towels in the bathroom and maybe some hooks at the entrance for jackets

Nao and the team were amazing hosts, one of the nicest pensions I've stayed in Japan. So many small touches and thoughtful gestures really elevated the stay from a place to stay to go skiing to 'i can't wait to get back and relax at the Eternal Flame'. The mini onsen, delicious and beautiful breakfast, welcome drink ect. Can definitely recommend a stay at the Flame! 🔥

Wonderful service, comfy beds and delicious breakfast. From picking us up at the bus station, to helping organise our snow gear and tickets, to booking our restaurant each night, we were so well looked afterz Loved the onsen, massage chairs and communal lounge with coffee, tea and sweets

Honestly not a lot to improve. Perhaps the back entrance to drop snow gear off could have been dug out a little, to make the snow a little less sketchy to walk on

Spacious and comfortable lots of small details taken care of, onsen, drying rooms massage chairs coffees readily available the breakfasts were an absolute highlight! The staff were so friendly and welcoming and knowledgeable in helping us choose the mountains for the conditions on the day

Shared bathrooms but it really wasn’t a problem

Staff were lovely, Nao was so lovely to chat to and helped us with dinner bookings and ski hire. The three course breakfast got us well prepared for a day of skiing each day.

Beds a tad firm, but consistent with the rest of japan. There was a very convenient bus stop for one of the resorts but a little bit of a walk if you want to go to other resorts. About 10min with ski gear to get to the V2 bus stop.

Amazing experience from the moment we arrived in Hakuba. The hosts picked us up from the station before welcoming us to the accommodation. We had complementary champagne on arrival while they covered the check-in details and took our bags to our room. The breakfasts were amazing, different every day and served as 3 consecutive courses. Each day, the hosts were happy to book our dinner reservations in advance to ensure we got a table at local restaurants. The two onsens were game changing, perfect for a relax after a full day on the mountain. With bus stops right out the front of the hotel, we got to the mountain quickly and free each day.

The beds were firm, and you could feel the springs; however, they were not totally uncomfortable.