Sky Apartments

How spacious and update the apartment was

Clean, well located, comfortable. Would stay again.

It's very stylish, super comfortable, the host was very polite. I would be happy to stay again.

I didn't occur and negative experiences while staying at sky Apartments

APARTMENT: My Host did an excellent job of welcoming me. I was sent a video on how to gain access to the apartment. My Host made sure the apartment was cleaned before my arrival and upon discovery of the broken Lift, made arrangements for my large suitcase to be taken up the staircase to the top floor of the building. On getting to the building, my Host kept speaking to me on the phone as I had misplaced my glasses and couldn’t see properly. Her patience and calmness was extremely helpful. The apartment is exactly like the pictures on display. Nothing missing, nothing broken. It was excellent. A real home away from home. I baked, I cooked etc. LOCATION: Excellent location, it’s a about 5 minutes away from the Shopping Centre. I thoroughly enjoyed that.

My flat was Perfect. BUT……. The building itself needs proper Facilities Management. The Lift did not work for the entire duration of my stay. No adequate information, no one was certain when it would be fixed etc.

Location is good, inside is good. getting the code to enter the apartment is not as good as we did not have cellular service for our phone.

Lift is NOT working the whole time during our stay. There is lots of rubbish on the staircase and smelly. We have not received our DEPOSIT OF 100 POUNDS. WE WANT OUR REFUND AS WE KEEP THE PLACE JUST THE WAY AS WE ENTER. IT IS ALMOST 3 WEEKS AND WE HAVE NOT RECEIVED IT YET. BUT THE DEPOSIT, THEY HAVE TO RECEIVE IT A MONTH BEFORE WE ARRIVE.

The flat was very centrally located in a historic district. It was easy to park in nearby car park and explore the town as well as the surrounding area. The host was accessible by phone when we had any issues.

The host never answered any electronic communications either by email or text. I contacted them in advance with a couple of questions and they were all ignored. Information was sent out just before we needed it, and it contained everything we needed to know to get in, but only this standard information was given. We had several problems during our stay, one of the door codes was initially not provided, the second bed was not made up and the downstairs door code changed during our stay. Each time it took a phone call to the host to get it sorted. It was then sorted smoothly, but it always needed us to take the initiative, there never was any proactivity or indeed communication other than by phone. While the flat was perfectly comfortable and well kitted out, there were no instructions for anything, we needed to look for it ourselves e.g. find the wifi code ourselves on the modem, find how the heating worked (not straight forward) and indeed notice ourselves that there was no bedding for the second bed. Even then when we communicated this clear shortcoming by text, no action was taken, only when we finally rang.