Woodspring Suites Austin Central

I checked out three days early and was told a refund wouldn’t be an issue. However, for three days, neither I nor Hotels.com could reach anyone at the front desk. The bed was uncomfortable and noisy, the lobby flooded every time it rained, and staff would resort to using towels on the floor to stop it each time. The front doors barely open wide enough for a luggage cart, and the general manager was unresponsive for days and days after he said he would look into my issue. Overall, a frustrating and poorly managed experience.

I checked out 3 days early and the woman at the front desk assured me that l could get a refund if I contacted hotels.com. I contacted hotels.com and they could not reach the front desk for days and days. I tried calling the hotel myself for a few days at different times to no answer at all. The general manager even said they would look into it and its about a week later with no response. I stayed for over a week and I saw the hotel lobby flood when it would rain every few says and they use the towels to mop it up and make a barrier instead of just fixing the issue. The hotel front doors dont open all of the way either so that makes it a little hard to use luggage carts. It could be a good spot, but I wouldn’t recommend this hotel to anyone.

Overnight

Property is decent, management needs improvement. Still waiting on management to take care of an issue from 4 months ago. Stayed two nights and didn’t have water the whole stay. Manager said he was working on issuing refunds but never did. Every time I try to reach out he’s never available or always in meetings.

Horrible customer service. Hotel lobby floods each time it rains. The front doors don’t even open up all the way so you can push the luggage cart in/out. They also dodged Hotels.com when they would call for days. I tried calling as well and received no answer any of the times. Paper thin walls. Only stay here if you absolutely have to.

Got the wrong room, reserved two queens and got one double. Bed was uncomfortable, tiny pillows, only two. The girls working at night were great and accommodating. The place was clean, but no amenities. Traveling for a move, we had stayed at a number of hotels that had it all - comfort, full breakfast included, and rates very close to the same.

Good

1. Pets barking loudly 2. Bath towels the size of hand towels! 3. No coffee maker or pressing iron in the rooms 4. No black out curtains. Just a broken blinds. Good luck with getting any sleep. 5. No insulation between walls. Can hear the next door people!

The room was clean , staff was very helpful and kind , and the stay felt comfy, I would definitely come back .

The rooms were clean, the staff was nice, the parking was free and I felt safe at the property.