Antigua Hotel Boutique

El servicio de atención pésimo, me hicieron cargo doble por que no tienen comunicación en el equipo, por más que traté de explicarle al chico de recepción, súper cerrado y nada indispuesto para entender que ya me habían hecho el cargo

Excelentes instalaciones, muy tranquilas, limpias y agradables para el descanso

SIENDO UN HOTEL DE 4 A 5 ESTRELLAS , NO CUENTA CON AIRE ACONDICIONADO Y EL VENTILADOR QUE NOS PUSIERON ERA MUY RUIDOSO. ENTONCES O NO DUERMES POR EL CALOR EXCESIVO O NO DUERMES POR EL RUIDO EXCESIVO

Nos dejaron entrar un poco antes

I found that the facility it’s not what they sell on their advertising. There isn’t a single person to guide you to the premises (it’s inside of a shopping mall) or a proper signage; No A/C and for a what they call a luxury hotel; They don’t have an space for people who came early due to a meeting or event, so I felt their prices are so much higher than the service they offer.

The rooms don’t have AC nor windows to receive clean air. It was uncomfortable to sleep throughout the night with a very stuffy feeling along with the fans noise. There are NO written specifications in their website that rooms have no AC nor windows. The hotel rate is overpriced for not having proper ventilation; I think it shouldn’t be categorized as a “boutique luxury hotel”

I came for a wedding at El Srecrero garden and event lounge next door (bride & groom suggested this hotel as one of the options). The wedding ceremony begun 1pm and I requested an early check-in, as 3pm was not fitting the events agenda. The concierge said it wasn’t possible as they were fully booked, but didn’t offer any alternative such as cloakroom, access to a bathroom or dressing room, etc. he just mentioned the extra fee when possible, but didn’t gave any alternative as the 2 hour early check-in wasn’t available. No one gave follow-up! They even replied I needed to contact them again hours before which was impossible as I was busy driving to get to the wedding… This shouldn’t be an event lodging option. The hotel is inside a shopping mall pretty far away from the parking lot. No valet parking service nor any help to bring up luggage. Inside the mall, there’s NO clear signs on how to reach the hotel tower (there are 5 towers and it’s in the 5th one) once inside the lift there’s no sign in which floor it is at. This is a very impractical option if you forget something in your car and you are already in the room!! There’s an unsealed cable fix beneath the bed…

Es un super lugar, excelente servicio